Shipping Coordinator

Shipping Coordinator

The Shipping Coordinator manages the Inbound and outbound flow of finished product from ND Packaging to our customers. This role sets and confirms delivery appointments with customer receiving docks, coordinates closely with Customer Service and customers on scheduling and order changes, arranges pickups with dedicated and market/spot carriers, and manages the drop trailer yard to ensure the right trailers are in the right place at the right time. The Shipping Coordinator is a key link between production, customer service, and the carrier network, and directly impacts on-time delivery performance and customer satisfaction.

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At ND Paper, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About Us

ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited the largest containerboard producer in the world ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.

Key Responsibilities & Expected Results:

• Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.

Appointment Scheduling & Customer Coordination

• Set and confirm delivery appointments with customer receiving docks based on order ready dates, customer receiving windows, and transit time.
• Coordinate with Customer Service on order status, ship dates, and any changes to quantities, due dates, or delivery instructions.
• Communicate directly with customers as needed to schedule, reschedule, or troubleshoot dock appointments and delivery issues.
• Track and manage appointment windows to avoid missed or late appointments, detention charges, and customer dock rejections.
• Proactively flag orders at risk of missing their ship or delivery date and work with Customer Service and Production to resolve.
• Maintain accurate appointment and load records in the TMS/ERP system.

Carrier Coordination

• Coordinate pickups and deliveries with dedicated fleet carriers and market/spot carriers to cover all outbound freight.
• Tender loads to carriers, confirm pickup times, and track load status through delivery.
• Source and negotiate spot market coverage for loads outside dedicated capacity, balancing cost, service, and on-time performance.
• Maintain relationships with core carriers and monitor their on-time performance, communicating issues back to carriers and leadership.
• Resolve carrier issues in real time no-shows, delays, equipment problems, or appointment conflicts and find alternate coverage as needed.
• Ensure carrier paperwork (BOLs, PODs, load confirmations) is complete and accurate for every shipment.

Drop Trailer Yard Management

• Maintain real-time visibility of all trailers in the drop yard empty, loaded, and in the queue for loading or pickup.
• Coordinate with the yard/spotter and shipping crew to position trailers where they're needed to keep loading and shipping on schedule.
• Track trailer detention/dwell time and push for timely carrier pickups to avoid unnecessary detention costs and yard congestion.
• Maintain an accurate trailer inventory (yard check) and reconcile against the TMS/ERP system regularly.
• Coordinate with carriers on trailer pool needs, swaps, and any shortages that could affect the shipping schedule.
• Keep the yard organized and flag any trailer damage, maintenance needs, or safety issues.

Other Key Responsibilities

• Partner with Shipping/Production to sequence load-out around production schedules and bay/dock availability.
• Monitor and report on-time shipping and delivery performance; help identify root causes of misses and support corrective action.
• Track freight costs and flag opportunities to reduce spot market usage, detention, or accessorial charges.
• Support month-end and reporting needs related to shipping, freight, and yard activity.
• Assist with carrier onboarding, rate confirmations, and basic compliance/insurance documentation as needed.
• Communicate proactively and clearly across Shipping, Customer Service, Production, and Carriers this role runs on coordination.

Qualifications and Skills /Education and Experience

• High school diploma or GED required, associate's or bachelor's degree in logistics, supply chain, or business a plus.
• 1-3+ years of experience in shipping, transportation, dispatch, or logistics coordination preferred.
• Experience working with dedicated fleets, spot/market carriers, or a TMS is a strong plus.
• Proficiency with Microsoft Excel/Office and ERP or transportation management systems.
• Strong phone and written communication skills for daily contact with customers and carriers.
• Ability to work under time pressure and manage a high volume of appointments and shipments daily.
• Occasional availability outside standard hours to resolve time-sensitive carrier or delivery issues.

Physical Requirements

• Primarily an office/desk role with frequent phone, email, and system-based work.
• Regular walking between the office and shipping floor/yard to coordinate with crews and check trailer status.
• Works in a manufacturing environment with periodic exposure to noise, dust, and dock/forklift traffic when on the shipping floor or in the yard.
• Required to wear designated PPE (safety glasses, hearing protection, safety footwear, high-visibility vest) when in production or yard areas.