Instructional Designer - Customer Service

12355 Uline Way, Kenosha, WI 53144 Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you’ll design and develop learning solutions and training programs to empower our people to deliver legendary service. Position Responsibilities Develop quality learning materials for in‑person, eLearning, and video training modules that align with Uline standards. Collaborate with leadership to identify learning needs and create learner‑focused content. Create standards for consistent training delivery and measure program effectiveness. Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness. Minimum Requirements Bachelor’s degree in instructional design or technology, education, or a related field. Experience with rapid‑authoring, audio, and video editing tools and workflows. Strong communication and interpersonal skills. 3+ years of experience in the customer service industry preferred. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On‑site fitness center and beautifully maintained walking paths. Best‑in‑class, clean, modern facilities. About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site. EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr Uline