Title Team Manager - Automotive Titles

Title Team Manager — Automotive TitlesIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Seattle, WA | Full-Time | On-siteAbout the RoleEvery vehicle that changes hands has to come with a clean title — and that's where this team comes in. As Title Team Manager, you'll lead the group responsible for making sure title transactions move quickly, accurately, and by the book, from the moment a title comes in the door to the moment it lands with a buyer or lienholder.You'll own the whole process: verifying titles, handling retitles and SPOAs, chasing down lien releases, and untangling the occasional multi-state mess. It's a role for someone who can coach a team through their daily work and still roll up their sleeves when a deal gets complicated.Your ResponsibilitiesLead, coach, and develop a team of title specialists handling both private-party and dealer transactionsManage the full title lifecycle — verification, retitling, SPOA processing, lienholder payoffs/releases, and shipment trackingStep in on tricky title exceptions (unreleased liens, damaged or incorrect titles, superseded documents), working directly with DMVs, lenders, and lienholders across the countryKeep an eye on aged deals and make sure the oldest, most stuck transactions get prioritizedBuild and maintain the SOPs, QA processes, and escalation paths that keep the team consistent and accountableTeam up with Customer Success, Operations, and Engineering to find and fix process gaps — including opportunities to automateTrack key metrics (cycle time, throughput, error rates, aged deals) and flag trends or risks to leadershipBe the go-to person for high-stakes cases: suspected fraud, ELT issues spanning multiple states, unusual lienholder demandsStay on top of state-by-state DMV title and registration rules, and make sure your team does tooHandle the full people side: hiring, onboarding, scheduling, and performance reviewsWhat You Bring3+ years working in vehicle titles, DMV operations, dealership title/registration, lien services, xhyhwjd or a similar title/escrow roleAt least 1 year leading or supervising a teamSolid grasp of title, lien, and DMV processes — including ELT and SPOA — across multiple statesThe organizational chops to juggle competing priorities in a fast-paced, high-volume environmentConfident, clear communicator who's comfortable talking directly with DMV staff, lenders, lienholders, and internal teamsData-driven mindset — comfortable using metrics to spot bottlenecks and track performanceSolid Google Workspace skills (Sheets, Docs); CRM or ops tooling experience is a bonusA bachelor's degree is nice to have, but real-world experience matters more here