On-Site Specialist (Bilingual)

General Purpose of a Bilingual On‑Site Specialist: The On‑Site Specialist supports the overall success and improvement of the client's On‑Site program. They must exercise independent judgment and discretion in effectively guiding the activities of all associates and to ensure job performance goals are met or exceeded. This includes coaching, counseling, disciplining, and terminating associates when appropriate. They will create a strong bond with all temporary associates, reinforcing the employer‑associate relationship and their commitment to the client. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job. Essential Functions of a Bilingual On‑Site Specialist: If you have held positions similar to Restaurant Server, Administrative Assistant, Call center, Bank Teller or Customer Service Representative then you already have experience with the following: Develop a strong working relationship with the client's management team. Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs. Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel. Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns. Intimate knowledge of client's facilities, positions, and policies. Collaborate with the branch team, regional, and corporate personnel to meet client performance expectations. Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability. Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments. Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting. Follow the best practices for engaging newly hired associates. Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures. Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands. Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures. Monitor turnover regularly and develop strategies to reduce turnover. Desired Skills & Experience for a Bilingual On‑Site Specialist: Bilingual: fluent in Spanish and English. Experience in a customer service role preferred. Ability to work cross‑functionally to proactively communicate and resolve issues with the highest sense of urgency. Excellent computer skills including proficiency in Microsoft Office suite. Strong verbal and written communication skills. A valid driver's license is required for this role to travel between branch and client location. Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed, and the ability to meet all scheduled work hours, including evenings and weekends. What Elwood Staffing can offer you: Competitive salary Health, Dental and Vision plan Prescription drug plan Life and Supplemental Life Insurance Short and Long‑Term Disability 401K Plan with company contribution Telemedicine – Teledoc Employee Assistance Program Access to Benefit Advocates Discount tickets, travel, and shopping – Working Advantage Dell computer discount Enterprise Rental Car discount Chairman’s Club Anniversary awards program Tuition reimbursement

• 500 bonus paid for completion of approved Professional Certification
• 500 Recruitment Incentive for Internal Careers

Bereavement Leave Paid Time Off & Paid Holidays Progressive training and development Opportunities for advancement throughout our company We are an Equal Opportunity Employer. #J-18808-Ljbffr Elwood Staffing