Meta Merchandising and Support Representative

Meta Merchandising and Support Representative

Power Retail Success as a Part-Time Meta Merchandising and Support Representative!

The Meta Merchandising and Support Representative is a hybrid role responsible for delivering high-quality in-store merchandising execution while also supporting remote L2 support center operations and quality control initiatives.

This position dedicates approximately 70% of time to in-store merchandising execution within assigned retail locations. The remaining 30% is performed remotely from a home office, supporting troubleshooting, case management, and quality control activities.

Schedule and Key Responsibilities:

• 20-24 hours per week; Tuesdays and Fridays required in-store at assigned retail locations. Mondays, Wednesdays and Thursdays; work remotely as Support Representative.
• Field Merchandising (Approx. 60-70%)
• Execute merchandising and display maintenance for Meta products.
• Ensure displays are functional, powered, priced and compliant.
• Install, troubleshoot, and maintain displays.
• Validate inventory and maintain presentation standards.
• Conduct store visits including audits and signage updates.
• Build relationships with retail teams.
• Complete reporting and photo submissions.
• L2 Support & Quality Control (Approx. 30-40%)
• Provide remote troubleshooting support.
• Respond to inquiries via phone and email.
• Own issue resolution and documentation.
• Perform quality control audits.
• Support surveys, instructions, and materials planning.
• Monitor parts and communicate trends.

What's in it for you

• Merchandising projects start at $18.00 per hour.
• Receive a special incentive after 45 days for working hard and being an awesome Meta Merchandising and Support Rep!
• W2 employment includes bi-weekly pay schedule and direct deposit.
• Retirement savings - consider our 401(k) retirement savings plan option with company match.
• Travel reimbursement - store-to-store drive time and mileage assistance.
• Company provided laptop and monthly internet phone stipend.
• Training - paid training is provided to prepare you for program success.
• Time off: paid time off and paid holidays are part of the deal - Take a break and recharge!

Talent and Skills We Are Looking For:

• Electronics Merchandising Specialist experience or equivalent.
• Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution.
• Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions.
• Excellent verbal and written communication skills.
• Proven time management and organization skills.
• Proficient in Microsoft Office.
• Willingness and ability to work in field and remotely.

Work Experience and Physical Requirements:

• Travel as needed by vehicle.
• Use a computer, phone and other standard office equipment.
• Mobile and able to sit/stand for 8 (eight) hours.
• Able to lift up to 30 lbs.
• Basic understanding and ability to use power and hand-held tools.

We are an equal employment opportunity employer.