IT Helpdesk Analyst

Job Description

Job Description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also know how to incorporate some fun through team building challenges. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
• Provide customer service by supporting enterprise PC, VoIP, and mobile devices
• Champions IT policies and best practices
• Configures user accounts through active directory and other proprietary systems
• Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
• Analyzing and monitoring systems and reports
• Participates in other duties as assigned

***The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.***

***IN OFFICE POSITION IN WARWICK RI ***