Delivery Driver and Production Operator

Job Description

Job Description

POSITION: Delivery Driver and Production Operator

LOCATION: Based out of HQ, Santa Cruz, CA

CLASSIFICATION: Non-Exempt

REPORTS TO: Operations Supervisor

HOURLY RATE: $20.25-24.00

Position Summary

At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We are currently seeking a dedicated Delivery Driver and Production Operator to join our team.

As a Delivery Driver and Production Operator, you will play an integral part in the day-to-day performance of Verve Coffee Roasters Operations, with 60% of the time as a Delivery Driver and 40% of the time as a Production Operator.

Delivery Driver (60%): Dynamic, active, customer-facing, on-the-road & on-the-floor. You will be facilitating deliveries of all Verve products to our amazing wholesale customers, as well as our own cafes. This position requires someone with previous experience in a customer-facing role, with strong people skills. The delivery of our products isn't just a "drop-off" service, but an extremely important part of the customer's experience, as this may be the only face-to-face contact/association customers have with our brand. As a brand ambassador, you may be asked to assist with an order issue and/or provide information about various Verve products. You will work closely with and be supported by both the Wholesale and Sales Operations teams.

Production Operator (40%): You will be working in our production facility, where you’ll join a team of energetic task-busters, assuring our coffee and merchandise orders are fulfilled and packaged to the highest quality standards. The ideal candidate is detail-oriented and has outstanding time management skills, as this is a hands-on role that requires attention to detail and a strong work ethic.

Key Responsibilities

Deliver Driver 60%

• Ensure all deliveries reach their destinations safely, securely, and on schedule.

• Loading and unloading delivery vehicles using safe lifting techniques.

• Build a warm rapport with customers offering as a trusted relationship, offering product knowledge and feedback to management as needed

• Maintaining a professional and courteous demeanor, representing the Verve brand positively

• Communicate and report any delivery issues to management

• Maintain accurate documentation of deliveries, mileage, and fuel consumption.

• Conduct routine checks on company vehicles and report any maintenance issues

• Adhere to all traffic laws and safety regulations

• Using additional equipment, such as forklifts, hand trucks and dollies, as needed

• Support the Production floor on days when deliveries are completed before the scheduled shift ends

Production Operator 40%

• Package products and fulfill orders to achieve daily output goals as assigned

• Execute all filling and packaging procedures in a safe and efficient manner

• Work as part of a fast-paced team

• Show initiative, with an inclusive, positive and professional attitude

• Adaptable with a willingness to learn and take direction

• Safely operates handling equipment including, but not limited to, pallet jack, forklift, walkie stacker, and ladder

• Load outbound freight efficiently and safely

• Operate weigh and fill machines, band sealers, scales and grinders with efficiency

• Perform quality checks to ensure every bag of coffee is up to Verve’s quality standards

• Maintain a clean and organized warehouse environment

• Assist with inventory counts and cycle counts as needed

• Performs other general warehouse duties as assigned by department manager

• Follow all safety procedures and protocols

Qualifications and Requirements

• High school diploma or equivalent

• Must possess a valid driver's license with a clean driving record

• Previous experience as a delivery driver or in a similar role.

• Ability to lift and carry heavy items up to 50 lbs..

• Ability to prioritize tasks and manage time effectively.

• Familiarity with GPS devices and local area knowledge.

• Ability to think on your feet and resolve issues independently.

• Excellent problem-solving skills

• Basic Google Drive, Google Sheets, Microsoft Word and Excel skills

• Proactive mindset, a problem solver with the ability to work independently and a strong attention to detail.

• Experience in a customer-facing role. Comfortability with in-person customer service, demonstrating the ability to build positive relationships with customers

• Ability to work well in a fast-paced environment

• Positive attitude, self-motivated, team-player, safety conscious

Physical Requirements

The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. Please note that our facility operates in a non-climate-controlled environment, subjecting employees to varying temperatures, including heat during the summer and cold during the winter.

During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, climbing ladders, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 70 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.

Benefits and Compensation

• Available to all employees

  • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee

  • Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food items

  • Mentorship and positive work environment

  • Paid sick time

• After 60 days of employment

  • Healthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401k

• Holiday Pay after 90 days of employment.

  • Eight observed holidays per year

• Compensation will be commensurate with experience and location, starting at $20.25/ hour

This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. This job description is subject to change based on company needs and individual performance. The order in which duties and responsibilities are listed is not significant.

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.