DEF Customer Service/AR Specialist

Customer Service & Accounts Receivable Specialist

SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.

We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.

If you want to be part of a great team with endless possibilities for growth you've found your next career at SPATCO.

Position Summary

The Customer Service & Accounts Receivable Specialist plays a dual role in supporting both customer service operations and accounting functions. This position is responsible for managing assigned customer accounts, processing orders, resolving issues, and ensuring effective communication between customers, sales, and operations. In addition, the role supports accounts receivable activities, contributing to accurate financial records and timely collections. The position serves as a key representative of the "voice of the customer" while maintaining a strong focus on operational efficiency and financial accuracy.

• Manage order entry and processing for assigned accounts and Ports Petroleum account, ensuring accuracy, timeliness, and adherence to company procedures.
• Serve as the primary point of contact for customers, handling inquiries, complaints, and issue resolution in a professional and timely manner.
• Investigate and resolve Less-Than-Truckload (LTL) and parcel shipping issues for assigned accounts, coordinating with carriers and internal teams as needed.
• Provide sales support by assisting with pricing inquiries, product availability, and order-related questions.
• Collaborate closely with operations and production teams to ensure efficient order fulfillment and on-time delivery.
• Act as the "voice of the customer" by communicating customer feedback, concerns, and trends to internal stakeholders to support continuous improvement initiatives.
• Perform various accounts receivable functions, including but not limited to invoicing support, payment application, account reconciliation, and follow-up on outstanding balances.
• Issue credit and debit memos through company systems.
• Assist with maintaining accurate financial and customer records within company systems.
• Support additional customer service and administrative or accounting functions as needed.

Qualifications

2+ years of experience in customer service, accounts receivable, or a related role.

Strong communication and interpersonal skills.

Proficiency in ERP systems and Microsoft Office (especially Excel).

Excellent organizational skills and attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

Customer focus and problem-solving. Attention to detail and accuracy. Time management and organization. Collaboration and teamwork. Financial acumen.