Senior Product Manager

Role Description

As a Senior Product Manager, you will drive initiatives related to experience personalization, experimentation, and design system adoption, ensuring digital experiences remain consistent, performant, and aligned with both user needs and business objectives.

• Lead and coordinate event program operations, ensuring digital initiatives are executed efficiently across event marketing, engineering, QA, and content teams.
• Ensure event platform capabilities (infrastructure, sign-in flows, session catalogs, personalized recommendations) are effectively understood and adopted — creating documentation, sharing knowledge, and bridging the gap between platform teams and event execution.
• Define and maintain product requirements, use cases, and documentation for event experience initiatives, translating business goals into clear, actionable specifications for registration, discovery, engagement, and post-event journeys.
• Build and maintain product backlogs for event features, drive sprint planning, and ensure initiatives progress efficiently through the Scrum lifecycle.
• Document and manage logic-based event scenarios and business rules.
• Partner with experimentation teams to define and coordinate A/B testing initiatives (session discovery, recommendation algorithms, post-event engagement), using results to validate and iterate on event strategies.
• Collaborate with data and analytics teams to identify attendee segments, engagement patterns, and experience profile data opportunities that inform personalization and targeting decisions.
• Support roadmap development and feature prioritization for event platforms (RainFocus, Swoogo, On24, AEM), balancing attendee needs, business value, and technical feasibility.
• Serve as a senior point of contact for internal stakeholders and event clients, managing expectations and communicating proactively on program status, platform health, and feature readiness.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a related field.
• 5+ Years of experience working in Product Management, Product Operations, or Program Design Operations.
• Experience leading initiatives across design, product, engineering, QA, and data teams.
• Experience working with design systems and multidisciplinary digital product teams.
• Familiarity with Adobe Experience Manager (AEM) or similar CMS platforms with component-based architectures.
• Experience collaborating with engineering teams in Agile/Scrum environments.
• Understanding of A/B testing, experimentation workflows, and personalization initiatives.
• Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

Benefits

• Competitive USD salary.
• 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.
• Paid off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary.
• Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.
• Annual credit: Spend it on the perks you love to enhance your work-life balance.
• Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.
• Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.