Service Advisor

Service AdvisorJoin the Critz Auto Service Team Critz Auto is seeking a customer-focused and detail-oriented Service Advisor to join our busy dealership. In this full-time role, you’ll serve as the communication link between our customers and service technicians—helping to identify concerns, explain repairs clearly, and ensure a smooth, exceptional experience every time. If you enjoy problem-solving, working with people, and growing within the automotive industry, we’d love to meet you!What You’ll DoGreet customers with professionalism and care, ensuring a welcoming service experienceCommunicate vehicle concerns clearly and effectively between customers and techniciansExplain recommended services and repairs in simple, easy-to-understand termsPrepare accurate cost estimates, repair orders, and warranty documentationVerify service contract and warranty coverage for needed repairsSchedule service appointments and manage technician workflowFollow up with customers to ensure satisfaction and resolve any concernsMaintain organized service records, invoices, and internal communicationsWhat We’re Looking ForExcellent communication, customer service, and organizational skillsStrong computer skills; experience with Microsoft Excel, Word, and DMS platforms preferredPrevious service advisor or dealership experience is a plusHigh school diploma or GED requiredValid driver’s license and clean driving record requiredAbility to work in a fast-paced, team-oriented environmentWhy Work With Us?Competitive compensation and performance incentivesFull benefits package and employee discountsSupportive, energetic dealership cultureOpportunities for advancement within a respected automotive brand$70,000+ annuallyEqual Opportunity Employer Critz Auto is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.