Customer Service Representative

Objective

At U.S. Environmental, customer service is the heart of our product and what distinguishes us from the competition. We pride ourselves on being responsive and creative. CSR's must be friendly, diplomatic and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner. We are in search of a motivated team player with a positive attitude and enthusiasm to learn about our equipment including specifications, applications and maintenance.

Essential Responsibilities

Description

*Enter orders into our operating software Alert IMS.

*Answer incoming calls and communicate with clients via phone and email concerning orders and forwarding calls to the appropriate department.

*Input and print new orders, make changes that may include include cancelations, additions, date changes, transfers, and stop rentals.

*Communicate any essential information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face-to-face discussions, inter-office phone calls, email or video conferencing.

*Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.

*Facilitate inter-office transfer of equipment.

*Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.

*Perform all reasonably assigned tasks.

Frequency

Daily

Daily

Daily

Daily

Daily

Daily

Weekly / Monthly

When requested

Qualifications & Requirements

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products: Word, Excel, and Outlook

Preferred Experience, Skills & Abilities

• Customer Service experience
• Experience with and/or enthusiasm to learn about environmental technology and applications

Job Information

Reports To:

Customer Service Manager (Office Manager)(Site Director)

Position Type:

Nonexempt

Full-time / part-time

Fulltime

This position is part of our flexible work team. All flexible work team members must be willing to receive cross-training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

US Environmental is an Equal Opportunity Employer, drug free workplace, and ADA compliant.