Sr. Solution Architect

Title: Salesforce Architect
Location:
Plano TX
A Service and Experience Cloud Architect is a senior-level technical leader responsible for designing and implementing end-to-end customer service and digital experience solutions, primarily within the Salesforce ecosystem. They bridge the gap between complex business requirements for customer support and the technical architecture of public-facing portals and internal service consoles.
Core Responsibilities
Solution Design : Lead the end-to-end architecture for Salesforce
Service Cloud
(Case Management, Omni-Channel, Knowledge) and
Experience Cloud
(Portals, Communities, and Sites).
Strategic Planning : Define technical direction and roadmaps for digital transformation, ensuring solutions are scalable, secure, and high-performing.
Documentation : Create High-Level Designs (HLDs) and Low-Level Designs (LLDs), including detailed data models, sharing rules, and architectural diagrams.
Technical Governance : Oversee code reviews, deployment strategies (DevOps), and environment management to maintain system integrity.
Integration : Design complex integration patterns between Salesforce and third-party systems (e.g., ServiceNow, ERPs, or middleware like MuleSoft).
Stakeholder Management : Collaborate with C-suite executives, product owners, and developers to align technical solutions with business outcomes.
Key Skills
Qualifications
Platform Expertise : Deep hands-on knowledge of Salesforce Service Cloud, Experience Cloud (LWC, Apex, Flows), and
Identity
Access Management .
Certifications : Often requires
Salesforce Certified Service Cloud Consultant ,
Experience Cloud Consultant , and
Certified Application/System Architect .
Technical Proficiency : Understanding of integration patterns (APIs, Event-driven architecture), Salesforce security models, and DevOps processes.
Experience : Typically requires 5-10+ years of Salesforce implementation experience, with at least 3-5 years in an architect-level role.
Soft Skills : Strong ability to translate complex technical concepts for non-technical audiences and provide mentorship to engineering teams.