Patient Care Coordinator

Patient Care Coordinator Medical Assistant

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting.

Location: Porch Light Health Clinic in Colorado Springs, CO, Rovering with the following schedule:

• Tuesdays-Fountain
• Wednesdays- Cripple Creek/Woodland Park
• Thursdays- Partnership projects
• Fridays-Limon
• Saturdays- Pueblo

Responsibilities and Duties:

As a Patient Care Coordinator at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to:

• Booking and Rescheduling Appointments: Coordinate with patients to schedule and reschedule appointments efficiently.
• Managing Prior Authorizations: Submit and track insurance prior authorizations to ensure timely treatment for patients.
• Patient Monitoring and Communication: Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.
• Insurance Liaison: Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.
• Provider Communication: Maintain respectful and professional communication with providers and other medical staff.
• Clinic Administration: Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.
• Clinic Operations: Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.
• Patient Education and Support: Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.

Qualifications and Skills:

The ideal candidate will possess the following qualifications and skills:

• Proficiency in Google Suite: Comfortable using Google Docs, Sheets, and other Google applications.
• Experience with EMR Systems: Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).
• Ability to Navigate Multiple Patient Medical Record Platforms: Capable of learning and adapting to various patient management systems.
• Strong Communication Skills: Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.
• Time Management Skills: Ability to prioritize tasks and manage time effectively in a busy clinic setting.
• Dependability and Reliability: Must be reliable, punctual, and willing to travel to multiple rural locations as needed.
• Transportation: Reliable transportation is required for travel between clinic locations.

Job Requirements:

Education: High school diploma or equivalent.

Experience: At least 1 year of experience with EMR systems is preferred. Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Valid Driver's License

Employment Status: Full Time, 8:00am-4:30pm, M-F (Rotational Saturdays)

Work Setting: In-person at the clinic. Rover to Regional Clinics

Work Hours: 8-hour shifts, 40 hours per week. Rotating Saturdays required.

Benefits: Health, Dental, Vision, Life, 401K, PTO, Sick Time

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.