Deposit Operations Specialist I Card Services

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Position: Deposit Operations Specialist I Card Services

This position is responsible for providing exceptional customer service to bank customers as well as representatives at the Community Banks in regard to card issuance, card maintenance, and cardholder disputes.

Major duties and responsibilities include:

• Process and investigate debit card disputes in accordance with REG E and VISA regulations.
• Process dispute chargebacks and monitor chargeback reports.
• Daily card balancing and GL recons.
• Provide support to Community Banks for card-related requests and research via Salesforce cases and phone support.
• Perform card maintenance such as status changes, limit changes, VISA Account Updater changes, and travel notes.
• Assist with fraud block inquiries and removals.
• Process the card file to the vendor for card issuance via mail.
• Monitor and fulfill instant issue card stock orders for Community Banks.
• Assist the supervisor/manager with system tests that support system changes/updates.

Additional duties and responsibilities include:

• Completes various card-related reports and logs as assigned.
• Watch for possible debit card fraud trends and report to management.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Other duties as assigned by the supervisor/manager.

Education and work experience:

• High school diploma or GED required.
• Two years of banking experience required.
• Two years of customer service required.
• Knowledge of financial institution policies and procedures preferred.
• Knowledge of debit card processing preferred.

Technical/functional competencies:

• Superior customer service skills required and relates well with customers and employees by all means of communication, including written, verbal, and non-verbal.
• Basic mathematics to solve problems.
• Demonstrates good judgment.
• Proficient in the use of the internet and Microsoft products: Word, Excel, and Outlook.
• Demonstrates dependability through good attendance and adherence to timelines and schedules.
• Ability to manage time effectively and work independently, without close supervision.
• Ability to effectively read, write, and verbally communicate with customers and coworkers.
• Good understanding of bank operations, products, and services required.
• Willingness to accept additional responsibilities.
• Takes initiative in the completion of products.

All Locations: Plano-Parkwood