Call Center Lead

Job Description

Job Description

Call Center Lead $600–$1,000 Per Week + Performance Bonuses | In-Office Position

Location: Harrisburg, PA

Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our growing team in Harrisburg, PA .

If you enjoy talking with people, have strong customer service skills, and thrive in a fast-paced office environment, this is a great opportunity to build a rewarding career with one of the fastest-growing bath remodeling companies in the industry.

Why Join Focal Point Remodeling?

• Earn $600–$1,000 per week, plus performance bonuses
• In-office position in Harrisburg, PA
• Paid training provided
• Career growth opportunities
• Supportive team environment
• Help homeowners improve their homes with high-quality remodeling solutions

What You'll Do

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

What We're Looking For

• Previous call center, customer service, telemarketing, or sales experience preferred.
• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

If you're ready to join a growing company where your hard work is recognized and rewarded, apply today and become part of the Focal Point Remodeling team!

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