Host/Hostess/Barista

Job Description

Job Description

Role and Responsibilities:

• The Host/Hostess serves as the first point of contact for guests and plays a key role in creating a warm, welcoming dining experience while supporting smooth restaurant operations.
• Greet guests warmly in person and over the phone.
• Make, confirm, and manage reservations.
• Seat guests promptly and professionally, ensuring a smooth flow of service.
• Maintain a friendly, polished demeanor that reflects positively on the Hotel & Restaurant.
• Welcome guests with a smile and courteous greeting; record guest names in the reservation book during evening service.
• During daytime service, seat guests seamlessly and present menus.
• Assist guests courteously with seating, including chair service when needed.
• Ensure gift shop and wine cabinets are locked or unlocked at appropriate times of service.
• Wipe down and inspect menus before storing them and as they are returned.
• Adjust lighting and window shades throughout the day to maintain an inviting atmosphere, creating a more romantic setting in the evening.
• Assist with water, beverages, and table clearing as time allows, while prioritizing guests and phone responsibilities at the host stand.
• Prepare coffee and espresso beverages when applicable and if no barista is on shift.
• Complete assigned side work to maintain dining room cleanliness and organization.
• Assist servers as needed, particularly when support staff is unavailable.
• Process various payment types and operate the point of sale system for transactions, including gift shop sales.
• Maintain thorough knowledge of food and beverage menus.
• Work collaboratively as a team player with all Hotel and Restaurant employees.
• Perform additional related duties as assigned.

Qualifications & Education Requirements:

• Ability to speak, read, write, and understand the primary language of the work location.
• Professional appearance with excellent customer service and communication skills.
• Ability to stand for extended periods and to stoop, bend, and lift up to 50 pounds.
• Must obtain and maintain a valid Food Handler’s Card & OLCC permit within 30 days of employment.
• Maintain a tactful, courteous, and cooperative attitude with guests, managers, and coworkers.
• Demonstrate reliability with regular and dependable attendance.
• Exhibit strong teamwork and the ability to build respectful, collaborative working relationships.
• Maintain neat, clean attire, well-groomed hair, and excellent personal hygiene.