Direct Hire: Manager - eCommerce Analytics

As the Manager of eCommerce Analytics, you will lead the measurement, analysis, and optimization of our clients' online consumer experience to drive revenue growth, customer engagement, and improved guest experiences across their digital channels.

In this highly visible role, you'll synthesize data from multiple enterprise platforms-including Adobe Analytics / Adobe Customer Journey Analytics, Data Lake, and Customer Data Platforms (CDP)-to deliver actionable insights and strategic recommendations. You'll work hands-on with large, complex datasets, build insight-driven dashboards, validate data integrity, and present findings to senior leadership.

This is an individual contributor position and does not have direct reports, but you will act as a mentor and thought leader to analytics peers across the organization.

What You'll Do

Analytics & Insights

• Analyze and report on performance across the clients' website and other guest-facing revenue channels to identify opportunities for revenue growth and improved customer experience
• Develop testable hypotheses and translate results into clear, data-backed recommendations
• Identify trends, anomalies, and behavioral shifts across web and native mobile app experiences
• Build and maintain insight-focused dashboards to track customer journeys and business performance
• Validate data accuracy, consistency, and integrity across all analyses
• Support ROI reporting and ad-hoc analyses for cross-functional initiatives

Cross-Functional Collaboration

• Partner with engineering, marketing, product, and business teams to support data-driven decision-making
• Present insights and recommendations to senior leaders and key stakeholders
• Mentor and support peer analysts across multiple teams, sharing best practices and analytical approaches

Data & Platform Enablement

• Support analytics tagging strategy, implementation, and validation to ensure reliable data collection
• Contribute to the ongoing enhancement of the Customer Data Platform (CDP), including data quality, identity resolution, and audience activation
• Leverage experimentation tools (A/B testing) to evaluate and optimize digital experiences

What You Bring

Required Qualifications

• Strong expertise in Adobe Analytics / Adobe Customer Journey Analytics and SQL
• 5+ years of hands-on experience in analytics with a strong focus on eCommerce
• 6-8+ years of related professional experience, including leadership, mentoring, or management responsibilities
• Proven ability to translate complex data into clear, compelling insights for non-technical audiences
• Exceptional attention to detail, data intuition, and analytical rigor
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with analytics tagging solutions, including data layers and tag validation
• Experience managing or enhancing a Customer Data Platform (CDP)
• Familiarity with relational databases (e.g., Oracle, Redshift, MySQL)
• Experience with dashboarding and visualization tools such as AWS QuickSight
• Experience with Adobe Target, Firebase, and digital A/B testing
• Bachelor's degree in mathematics, Computer Science, Statistics, or a related field
• Hospitality or travel industry experience

Technologies You'll Use

• Adobe Analytics / Adobe Customer Journey Analytics
• Adobe Customer Journey Optimizer
• SQL and relational databases (Oracle, Redshift, MySQL)
• AWS QuickSight
• Firebase
• Adobe Target and A/B testing platforms

Work Location & Schedule

• Hybrid role based in Phoenix, AZ (20400 N 29th Ave., Phoenix, AZ, 85027)
• Onsite Mondays, Wednesdays, and Fridays
• Remote work available Tuesdays and Thursdays