IT operation/Helpdesk1

Equiliem

Boise, ID

Example of duties:

Provide direct end-user support for a wide range of technologies, user devices, telephone and conferencing devices and equipment, software applications and supporting systems;
Configures, troubleshoots, builds, designs, and deploys end-user software applications and device hardware;
Manages, updates, and creates service and support documentation within the designated service management system and other documentation sources; Follows up with customers on issue resolution; provides daily interaction, both in person, via the phone or via electronic messaging with customers in the management of user reported issues;
Oversee and perform system administration and technical support for user devices, hardware and software, and networks.
Incumbents serve as IT consultants and advisers to department staff and management on system needs, operation and telecommunications problems, and requests for services.
Individually, or when leading technical teams, installs and maintains software products and configures computers according to standards;
Ensures state computers follow critical security policies, maintain updated software and drivers, and only run authorized software;
Onsite analysts travel to multiple locations in a designated region to provide direct onsite technical support to end-users, replace computers, and work with other internal ITS teams to install, troubleshoot, and maintain network, infrastructure, printer, and UPS hardware;
Participates in a 24/7/365 on call rotation providing afterhours technical support;
Identifies, evaluates, and corrects hardware, software, and operations problems;
Monitors and troubleshoots network system performance;
Resolves communications and networking problems;
Provides technical support and training to users and technical staff;
Provides problem escalation with vendors.
Other duties as assigned

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Vacancy posted 2 days ago

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