Shop Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Shop Technician to join our team in Rocky Hill, CT.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, HP and Kyocera printers. UBEO specializes in electronic document management software and integrations.


Department: Supply Chain/Logistics
Reports To: Supply Chain Manager/Logistics/Warehouse Manager
FLSA Status: Full Time / Non-Exempt / Hourly

Purpose

Prepare and set up office equipment-including Ricoh, Canon, Xerox, Sharp, HP, Kyocera all brands and devices-for delivery to customers.
Troubleshoot, diagnose, and repair equipment as needed.
Support warehouse operations including receiving, moving, and organizing equipment to maintain an efficient and clean workspace.

Essential Functions

• Assemble equipment to order specifications, including proper accessories and configurations.
• Ability to lift up to 65lbs.
• Move heavier equipment as needed.
• Test equipment to verify full functionality prior to delivery.
• Troubleshoot and repair equipment issues as needed.
• Follow established departmental and company processes.
• Meet established deadlines and adjust work schedule as needed.
• Maintain a clean, organized, and safe work environment.
• Assist with general warehouse operations as required.
• Maintain proper inventory totals.
• Perform and operate all necessary platforms accurately.

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Supervision

Supervised

Additional Responsibilities as Needed

• Assist with receiving and shipping equipment.
• Move equipment, pallets, and skids safely within the warehouse.
• Unbox and prepare equipment for setup.
• Shrink-wrap equipment for delivery.
• Remove and properly dispose of packaging and trash.
• Ensure aisles and work areas always remain clear and accessible.
• Work overtime as needed, including occasional weekends.

Qualifications

• Required Education and Experience
  • High school diploma or equivalent required; additional technical education preferred
  • 1-2 years of warehouse experience preferred
  • Mechanical and/or electronic aptitude required; prior equipment or copier experience a plus
• Strong attention to detail
• Effective communication skills
• Team-oriented mindset
• Proactive and action-oriented approach to work
• Ability to multitask and prioritize workload
• Professional demeanor
• Basic computer skills and familiarity with service/technical platforms (UBEO experience a plus)
• Customer-first mindset

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.