Temp Office Assistant

Job Full Description

Temporary Office Assistant

Location: Englewood

Schedule: Monday - Friday 9am-5pm

Salary: $15-$20 Per Hour DOE

Position Summary

We are seeking a professional, organized, and customer-focused Temporary Administrative Assistant to support the daily operations of our growing property management company. The ideal candidate willpossess excellent communication and organizational skills, be comfortable handling a high volume ofphone calls and administrative tasks, and thrive in a fast-paced office environment. This position requiressomeone who is dependable, detail-oriented, and capable of providing exceptional customer service whilemanaging multiple priorities.

Primary Responsibilities

Answer incoming phone calls in a professional, courteous, and timely manner.
Make outbound calls to tenants, property owners, prospective tenants, vendors, and utilitycompanies.
Respond to and send text messages through company phone
Draft and send professional emails on behalf of the Property Management team.
Utilize rental software to contact prospective tenants who have expressed interest in available rentalproperties.
Assist prospective tenants by scheduling property showings, and guiding them through theapplication process.
Coordinate maintenance and repair appointments by communicating with tenants and vendors toschedule service visits and confirm property access.
Schedule appointments, meetings, inspections, and property showings for the Property Manager.
Accurately document phone conversations, emails, and customer interactions that require follow-up
Maintain accurate tenant, owner, and vendor records by updating information as needed.
Follow up on maintenance requests, leasing inquiries, and outstanding administrative tasks.
Perform data entry and maintain organized electronic files.
Provide general administrative support and assist with additional office duties as assigned.

Customer Service Expectations

Maintain a professional, courteous, and positive attitude during all interactions with tenants,owners, vendors, and prospective renters.
Confidently handle a high volume of inbound and outbound phone calls each day.
Remain calm, patient, and professional when speaking with individuals who may be upset,frustrated, or difficult.
Effectively de-escalate challenging conversations while maintaining excellent customer service.
Exercise sound judgment by resolving routine issues independently and escalating more complexsituations to the Property Manager when appropriate.
Represent the company professionally through all phone, email, and text communications.

Preferred Qualifications

Previous experience in an administrative, receptionist, customer service, call center, or property management role preferred.
Excellent verbal and written communication skills.
Strong organizational and time management abilities with the ability to prioritize multiple tasks.
Comfortable working in a fast-paced office environment.
Proficient in MAC based computers
Proficient with Microsoft Office (Outlook, Word, and Excel).
Strong attention to detail and accuracy when documenting information.
Excellent phone etiquette and interpersonal communication skills.
Ability to professionally manage difficult conversations with upset or frustrated customers while maintaining a positive, solution-oriented attitude.


Desired Skills

Customer Service
Administrative Support
Phone Support
Appointment Scheduling
Calendar Management
Data Entry
Microsoft Office
Email & Written Communication
Time Management
Multitasking
Problem Solving
Conflict Resolution & De-escalation
Attention to Detail
Computer Proficiency

Ideal Candidate

The ideal candidate is friendly, professional, organized, and confident communicating with people from all backgrounds. They are comfortable spending a significant portion of the day on the phone, can efficiently juggle multiple responsibilities, and remain composed under pressure. They take pride in delivering outstanding customer service, maintain a positive attitude in difficult situations, and represent the company with professionalism at all times.

Port Charlotte, FL
2935
2394 Tamiami Trail
Port Charlotte, FL 33952