Specialist, IT Solutions

Specialist, IT Solutions

Department: Application Services

Location: Jerry Sue Thornton Center


Reports To: Director, EAS


Recruitment Type: External/Internal


Requisition ID: req6864


Employment Type: Administration and Professionals


Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1


Job Description:

SUMMARY

Collaborates with departments College wide to provide end user support implementing solutions that meet business Enterprise Resource Planning (ERP) needs. Analyzes and evaluates College systems and applications; including but not limited to product upgrades, enhancements, system testing, new application implementation, integration, reporting and trouble shooting.

ESSENTIAL FUNCTIONS

• Collaborates with business units to understand organizational and operational challenges to make suggestions on solutions to better meet business needs and eliminate roadblocks to success.
• Reviews and evaluates product release information and schedules - creating and maintaining technical and training documentation as it relates to new features, changes, integrations and/or system enhancements.
• Manages projects from start to finish, including developing application test plans, leading departments through testing/training and manages, schedules and plans resources to meet deadlines.
• Evaluates help desk tickets for a range of system applications to analyze trends and recommend improvements to documentation, products and/or processes to enhance user experience and outcomes.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor's degree
  
  
  • Significant related experience may substitute for education
• Minimum of five years of demonstrated experience in relevant functional or technical fields
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to effectively complete work assignments independently while collaborating with cross functional teams in a complex enterprise environment.
• Possess working knowledge of enterprise application software concepts, practices, and procedures, including cloud hosted and SaaS based ERP systems, with the ability to apply this knowledge in varied situations aligned to departmental focus.
• Demonstrated experience supporting SaaS environments, including vendor managed upgrades, release cycles, and coordination of testing, documentation, and stakeholder readiness activities.
• Working knowledge of system integrations, APIs, middleware, and data exchanges between enterprise systems and third party platforms, with the ability to analyze and troubleshoot integration issues.
• Experience with workflow and automation tools, including workflow engines, low code/no code platforms, or automated business processes used to improve efficiency and user outcomes.
• Demonstrated intermediate Banner system skills (or equivalent ERP platforms) and ability to support functional users through system configuration, testing, and issue resolution.
• Demonstrated intermediate project management skills, including planning, coordinating resources, managing timelines, and supporting testing and training activities.
• Knowledge of security, data privacy, and compliance principles, including role based access, audit support, and the appropriate handling of sensitive institutional data.
• Intermediate level proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and related productivity tools, as well as modern collaboration and documentation platforms such as Microsoft Teams, SharePoint, knowledge bases, and service management tools.
• Ability to research and analyze issues, interpret system behavior and data, and develop effective, sustainable solutions.
• Possess strong organizational and time management skills with the ability to prioritize and manage multiple tasks and deadlines in a dynamic environment.
• Works accurately with strong attention to detail and a commitment to quality outcomes.
• Excellent customer service skills and a proven ability to develop and sustain productive relationships with internal stakeholders, vendors, and partners.
• Ability to communicate effectively-both written and verbal-and to collaborate, persuade, negotiate, and gain acceptance of ideas on significant projects.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity, and to respond appropriately to the needs of the community.

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Continuous Improvement

VERY IMPORTANT COMPETENCIES

• Communication
• Quality of Work

IMPORTANT COMPETENCIES

• Adaptability
• Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Master's Degree
• Project Management Certification

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment.
• The work area is adequately lit, heated and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range: $65,000 to $70,000
The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.


Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.