Lead Technician

Job Description

Job Description

Lead Technician – Water & Fire Restoration

Watchtower Water & Fire – Austin TX

Job Type

Full-time

Pay

$24-$30 per hour

Overtime and advancement opportunities available

About Us

Watchtower Water & Fire is building a high-performance restoration operation in the Austin Texas market. We are seeking experienced, driven field leaders who can take ownership of projects, lead crews, and deliver excellent customer experiences during emergencies.

Position Overview

The Lead Technician is responsible for leading mitigation crews onsite, managing documentation quality, communicating with customers, and helping maximize job scope and operational execution.

This role is ideal for someone ready to step into leadership and grow toward Project Management or Operations leadership.

Responsibilities

• Lead water, fire, and mold mitigation projects
• Manage technicians onsite
• Complete initial job walkthroughs and setup
• Document moisture readings, photos, and daily progress
• Ensure proper equipment placement and drying strategy
• Maintain documentation quality and job profitability standards
• Communicate professionally with customers and management
• Respond to emergency after-hours calls as part of rotation

Qualifications

• Restoration or mitigation experience required
• Leadership experience preferred
• Strong communication and organizational skills
• Ability to work independently and make field decisions
• Valid driver’s license required
• IICRC certifications preferred

Preferred Skills

• Water mitigation experience
• Drying equipment knowledge
• Xactimate or restoration documentation familiarity
• Customer service and conflict resolution skills

What We Offer

• Clear advancement path into Project Management
• High-growth company environment
• Paid training and certifications
• Overtime opportunities
• Performance-driven culture with leadership development

Schedule

• Monday–Friday
• On-call rotation required
• Emergency response work after-hours as needed

Why Watchtower?

We believe the restoration industry needs stronger operators, better leadership, and better customer experiences. We are building a team of professionals who take pride in execution and want to grow with the company.

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