Market Manager

Application Instructions

Penhall Company has been shaping the future of concrete services for over 65 years. As the nations leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertisewe deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.

Position Description

The Subsurface Market Manager is a hybrid role combining the management of operational field personnel and business development activities. This position is responsible for the management and performance of Penhalls field-based Subsurface Analysts working out of Branch locations, while also serving as a business development representative to expand client relationships, widen market share and grow revenue.

The ideal candidate has a strong technical foundation and experience in performing concrete and subsurface scanning investigations, has a customer-first mindset, and possesses the communication skills and business acumen necessary to identify opportunities, educate clients, and build long-term partnerships. Additionally, the position has a focus on working closely with Branch Leadership, Account Managers and Regional Business Development roles to coordinate BD Subsurface activities.

Duties and Responsibilities:

• Manage field-based Subsurface Analysts with a focus on growing individual capabilities and maintaining a high level of accuracy in field investigations of concrete scanning, subsurface utility locating/mapping, as well as X-Ray.
• Organize, schedule, and facilitate field operations of scheduling, managing travel, and coordinating required resources.
• Proactively engage clients with a sales process to communicate value-added messaging.
• Actively pursue new business opportunities through client engagement, identifying prospects, visiting job sites, and networking with key contacts in office environments.
• Collaborate with Account Managers and Branch Leadership to expand service offerings and cross-sell when appropriate.
• Create quotes and proposals, and initiate follow-up correspondence with new customers and existing clients to secure sales opportunities.
• Serve as a trusted advisor to customers by explaining results, offering technical guidance, and solving problems on the spot.
• Partner with Dispatch and Operations to ensure scheduling aligns with customer deadlines and expectations.
• Track/document client interactions, leads, and opportunities through CRM or sales tracking systems.
• Represent Penhall at industry events, safety meetings, and project kickoffs when requested.
• Promote Penhalls commitment to safety and professionalism in every customer interaction.
• Perform all other duties as needed and/or as assigned.

Safety Leader

• To help create and maintain a zero-incident culture at Penhall Company.
• Encourage safe working behaviors and habits in the field and when operating motor vehicles.
• Conduct weekly meetings with team to focus the employees and allow them to Speak up for Safety.
• Promote individual responsibility for safe work practices in the field and on the highway.
• Conduct Behavior Based Safety Observations regularly during field audits (BSOs).
• Investigate and perform root cause analysis after known strikes.
• Input safety incidents in EHS software following known strike investigations on subsurface hazards.
• Educate field personnel on safety standards and best practices.

Trainer

• Become technically competent in the areas of concrete scanning, subsurface investigations/mapping, and X-Ray.
• Every Manager will follow the formal training program for all new trainees for all disciplines.
• Each Manager will use and complete the necessary forms/documents, and examinations detailed in the training program.
• Managers will continue to mentor and expand skillsets of all Analyst team members.
• Provide constructive feedback to the trainee during the training program.
• Help improve training program to stay current with industry standards and best practices.
• Assist Subsurface Analysts with any technical assistance needed and with equipment repair or replacement.

QA/QC Auditor

• Each Manager will visit every team member regularly to verify all standard field processes and procedures that are being followed.
• Work closely with the divisions on performance issues regarding Subsurface Analysts and X-Ray team members.
• Inform the Subsurface Analysts and division tea members on best practices regarding field marking, reports, and general job site responsibilities.
• Assure the Subsurface Analysts are following the Standard Marking Protocol consistently and submitting quality field tickets and field reports in a timely manner to the divisions.
• Ensure lines of communication between Subsurface Analysts and division team members is clear, consistent and flowing both directions, with a high level of detail included when discussing cutting operations post scan.
• Assist in finding coverage for work when help is limited. Assist in covering work when it is in the best interest of the company.

Salesperson/Estimator

• Managers will take an active role in the sales process to drive new business. This includes scheduled virtual calls with clients, face to face sales-related calls with clients and conducting lunch and learn meetings with existing and potential clients.
• Assist local and regional teams with any necessary sales needs (technical expertise, project management, estimating, etc.)
• Each Manager will be assigned ten (10) new target customers for their region. These targets will dovetail with BD targets in your regions.
• Subsurface Market Managers with Subsurface Specialists within their region will develop and guide the Subsurface Specialists in project work and sales activities to ensure the Subsurface Specialists success. This includes performing ride-alongs with them throughout the region and conducting weekly meetings to review CRM opportunities.

Position Requirements

Required Skills and Abilities:

• Proven field experience with concrete scanning subsurface utility investigations or similar.
• Strong interpersonal skills and professional, demonstrate a respectful, courteous demeanor to co-workers, management and the general public at all times.
• Self-starter with the ability to manage time independently.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to identify client needs and recommend appropriate services.
• Clear verbal and written communication skills.
• Competent in report writing and technical documentation.
• Proficient in Microsoft Office; CRM experience a plus
• Ability to work in varied environments and travel locally to job sites.
• Valid and unrestricted driver's license with clean driving record.

Essential Core Competencies:

• Technical Expertise: Applies GPR knowledge accurately in the field.
• Business Acumen: Understands client goals and aligns services to add value.
• Communication: Explains technical concepts clearly to non-technical audiences.
• Team Collaboration: Works well with dispatch, ops, and sales to ensure delivery excellence.
• Customer Focus: Commitment to providing excellent service and resolving issues to meet customer needs.
• Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.
• Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture.
• Action Orientated: Pursuing new opportunities and challenges with a sense of urgency, and enthusiasm.

Education and Experience:

• High school diploma or equivalent required; technical education/training certification in related field preferred.
• 2-3+ years of experience in concrete scanning and/or utility locating.
• Prior sales or customer-facing experience in construction or industrial services is a strong plus.

Physical Requirements:

• Ability to lift 50+ pounds and carry field equipment.
• Regular exposure to outdoor conditions and construction job sites.
• Requires driving to multiple job locations within a defined territory.
• Must be able to stand, walk, or crouch for extended periods.

Equal Opportunity Employer

Legal Disclaimer:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions of the job.

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a))

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

AI-Assisted Hiring and Automated Decision Tool Disclosure

The Company may use Artificial Intelligence (AI), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.

All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.

The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.

Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Companys use of automated tools by contacting Human Resources.

Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.

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