Fraud Analytics and Innovation Leader - Digital Fraud Strategy

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Job Summary:
This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Client Protection is looking for an experienced program leader to join the digital commerce fraud strategy team. This is an exciting opportunity given the constantly evolving nature of digital adoption and attacks in marketplace as well as in money movement. The incumbent will be responsible for leading / driving / supporting / playing point for fraud and scam strategy on all projects for various products and channels in digital money movement. Responsibilities will include, working across multiple lines of business; partnering with product, technology, operations, vendors, and others; evaluating various project designs to maximize client experience while managing fraud most effectively. As a Fraud Project and Strategy Program Manager with the Client Protection organization, you will capitalize on technical abilities and strategic thinking to solve business challenges and seek opportunities for improvement. In this role, you will be responsible for coordinating and executing projects aimed at preventing and mitigating digital money movement fraud risks. The ideal candidate will have a proven track record of successful project delivery, stakeholder management, and collaboration within the financial services industry. You will join a team of fraud professionals who are dedicated to stopping criminals and protecting customers. You will develop strategic defenses designed to minimize the impact to good customers while maximizing fraud loss avoidance.  You will work across multiple partner organizations and represent our team as a subject matter expert. We are looking for someone with strong communication skills, sound business judgement, results oriented with a track record of thriving in a fast-paced entrepreneurial environment. 

Responsibilities:

The role will be responsible for several key areas:

• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Project Planning and Execution: Develop and execute project plans to enhance our digital money movement fraud & scam prevention capabilities. Coordinate tasks, timelines, and resources to ensure successful project delivery.

• Stakeholder Management: Work closely with cross-functional teams, including fraud analysts, investigators, technology, legal, compliance, and external partners, to achieve project objectives and ensure alignment with overall organizational goals.

• Risk Mitigation: Identify and assess potential risks associated with our digital money movement fraud & scam projects. Develop and implement mitigation strategies to minimize project-related risks.

• Documentation and Reporting: Maintain thorough documentation of project plans, progress, and outcomes. Provide regular updates and reports to senior management on project status and achievements.

• Funding coordinator: Work with resource allocation to ensure proper prioritization and funding is received. Act as key point of contact from a strategy standpoint for all cross functional, cross business projects and endeavors

• Providing fraud requirements, testing, and development of strategies for new project and endeavors

• Lead gap identification for strategy data and identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed.  Will require close coordination with partners in Fraud Technology.

• Drive proof of concept endeavors from a strategy standpoint

• Liaise with 3rd party vendors to understand capabilities to select best format for internal gap closures.

• Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes.

• Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.

• Ensuring proper risk controls are deployed, while adhering to best practices.

• Systems Integration: Integrate fraud detection systems with core banking and transaction processing systems using APIs and middleware solutions.  Collaborate with IT and software development teams to ensure seamless integration and functionality of fraud management systems. Manage and optimize the performance of fraud detection systems and tools.

• Policy and Strategy Development: Stay updated with the latest fraud trends, regulatory requirements, and best practices.  Lead the creation and refinement of fraud detection and prevention strategies.

• Work closely with compliance, legal, risk management, and other relevant departments to align fraud management efforts with organizational goals.

• Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.

Required Qualifications:

• 3+ years of fraud experience  

• 4+ years’ experience in SAS or SQL querying

• Ability to work in a fast-paced, dynamic environment is critical.

• Must have exceptional organizational

• Outstanding critical thinking, and analytical skills

• Proven communication skills in describing complex issues to inform strategic insights and decision.

• Ability to present, lead, support, and influence senior management and business stakeholders.

• Innovation mindset with the ability to challenge the status quo.

Desired Qualifications:

• Project Manager experience

• An advanced degree or equivalent project management certification

• Experience with fraud operations and operational metrics

• Prior experience working in financial services, particularly fraud or cyber security.

• Leadership and management skills, including development of teams and individuals.

Skills:

• Analytical Thinking

• Data and Trend Analysis

• Fraud Management

• Prioritization

• Talent Development

• Business Analytics

• Critical Thinking

• Data Visualization

• Decision Making

• Presentation Skills

• Collaboration

• Conflict Management

• Innovative Thinking

• Issue Management

• Oral Communications

​Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​ 

Shift:

1st shift (United States of America)

Hours Per Week: 

40