Service Operations and Warehouse Specialist

Location 191 AMERICAN BLVD STE 300, WESTLAKE, OH, 44145-8102, United States Position Summary The Warehouse Service Operations & Warehouse Specialist is responsible for managing third‑party logistics (3PL) warehouse relationships and serving as the primary escalation point for internal teams regarding warehouse performance, projects, and continuous improvement initiatives. This role also owns service‑related operational programs (“service plays”) and acts as the subject‑matter expert (SME) for subcontracting processes, systems, and workflows. This position requires a strong blend of relationship management, operational expertise, and cross‑functional collaboration. Essential Tasks of the Position Warehouse & Service Provider Relationship Management Serve as the primary point of contact for all warehouse and service provider partners. Establish and standardize warehouse KPIs for quarterly performance reviews. Lead regular business reviews with warehouse and service partners to drive accountability, address performance gaps, and implement corrective actions and best practices. Partner with procurement, logistics, and operations teams to ensure alignment on contracts, service expectations, and performance metrics. Conduct market research, initiate RFP processes, and evaluate potential warehouse partners (may require occasional travel). Support identification, evaluation, and onboarding of new subcontract partners (may require occasional travel). Develop and maintain strong relationships with packaging suppliers to support operational efficiency, service quality, and cost objectives. Develop cost analyses for new warehouse partners, service programs, and operational opportunities to support pricing and decision‑making. Analyze expected, actual, and market rates for warehouse, repack, and tolling costs to support accurate standard cost maintenance and financial transparency. Support execution of warehouse agreements and contract renewals. Set up and maintain warehouse site records, including customer consignment warehouses. Analyze warehouse network performance and recommend optimization opportunities. Service Play/Subcontracts Manage special repack programs, including product and supplier setup and ongoing maintenance. Continuously evaluate and improve service play and subcontracting processes to enhance efficiency and execution. Conduct quarterly reviews of actual versus estimated repack and tolling costs; collaborate with FP&A and pricing teams to initiate standard cost adjustments as needed. Collaborate with Business Management to identify and drive bulk‑to‑package opportunities. Serve as a key resource for the purchasing team on all subcontract‑related activities. Maintain and manage subcontract service capability line card. General Communicate updates, changes, and insights related to warehouse partners to internal stakeholders and leadership. Partner with Quality to ensure compliance with regulatory and quality standards, while driving continuous improvement initiatives. Verify and support effective implementation of operational solutions. Provide secondary support to other logistics team members on logistics quotes, escalations, and process improvements. Participate in and lead cross‑functional projects; ensure timely completion of assigned tasks. Monitor operations, identify improvement opportunities, and recommend solutions across departments. Facilitate regular communication within the department, including process updates, feedback, and company communications. Perform additional duties as assigned by management. Quality Initiate action to prevent the occurrence of any nonconformities relating to product, process, or quality system, up to and including stopping production when necessary to correct quality problems. Identify and record any problems relating to the product, process, and quality system. Document problems, steps taken for resolution and preventative action in CRM software and notify all parties required. Initiate, recommend or provide solutions through designated channels. Verify the implementation of solutions in areas under your control. Control further processing, delivery, or installation of nonconforming products until the deficiency or unsatisfactory condition has been corrected. Perform duties and tasks as prescribed in company policies, procedures, and work instructions. Requirements Education Bachelor’s degree or equivalent work experience in supply chain, within this industry or a related field. Experience Minimum 5+ years’ experience in supply chain with experience in distribution and/or 3PL experience or chemical industry preferred. Experience in manufacturing setting preferred. Knowledge/Skills Intermediate level of expertise in MS Office and Contact Management Software. Excellent verbal and written communication abilities. Ability to maintain a high level of professional conduct at all times, exemplifying corporate policies in all interactions with internal and external customers. Ability to handle sensitive information with confidentiality and discretion. Detail oriented with strong, accurate clerical skills. Proficient at multitasking. Proactive problem solver. Ability to lead and/or influence cross‑functional teams that do not directly report to role. Highly motivated. Competencies Customer Oriented Analytical Skills Communication Skills Organizational Skills Flexibility Learner’s Attitude Integrity Relationship Building Teamwork Accountability Conflict Resolution Enthusiasm Physical Requirements Satisfactory motor skills relevant to position. Ability to sit for long periods of time. Ability to lift up to 25 pounds. #J-18808-Ljbffr Kids for the Future