Bridge Shift Supervisor, 208, World Trade Bridge

Job Title

Supervises bridge cashiers to collect tolls and deliver customer service. Reviews operations reports, verifies money receipts, and resolves customer inquiries and complaints.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
• Reviews and analyzes operation reports for all four international bridges to ensure accountability of revenues by detecting, correcting, and reporting any improper registrations, discrepancies, and irregularities. Creates and gathers data and statistics. Prepares and maintains electronic and paper-based filing and organization system for reports, records, and documents. Conducts cash audits with internal and external auditors as needed.
• Performs and verifies cash-out for cashier tellers. Verifies and manages all money receipts. Generates and reviews reports to balance with deposits, ensuring accuracy and compliance with internal policies and procedures. Prepares and conducts daily cash reports, balances cash drawers, and reconciles receipts and bank deposits. Investigates and resolves any cashier teller balancing issues.
• Oversees the day-to-day operations of the cashier teller office. Handles customer complaints and or questions regarding Audio Video Interleave (AVI) account in person, via phone, or by email. Reviews, revises, and closes inactive AVI accounts.
• Covers Operation Supervisor duties as necessary; oversees bridge functions, traffic officers, collectors, and other bridge staff in the collection of tolls and proper flow of traffic; oversees routine maintenance on International Bridges. Inspects and approves permits. Maintains communication with Mexico. Monitors accidents and irregularities in and around the bridge span.
• Serves on-call 24-7 for urgent situations related to money, overage/shortage, equipment, or reports not functioning.
• Performs related work as required.

Competencies for Successful Performance of Job Duties

Knowledge of:

• Modern office procedures and methods including computers and applicable software, such as Microsoft Office.
• City of Laredo's policies and procedures.
• The U.S. and Mexican currency system.
• English grammar, spelling, and punctuation.
• The principles and practices of employee supervision.
• Bridge operations and toll collection system.
• Accounting processes and proper methods for counting currency.
• Transportation of cargo and the methods used.

Skills and Abilities:

• Organization and time management.
• Performing a variety of duties, often changing from one task to another of a different nature.
• Mathematics.
• Customer service delivery.
• Reviewing and analyzing data.
• Effective communication, both orally and in writing, in English and Spanish.
• Applying independent judgment and making appropriate decisions in stressful situations, in accordance with established policies and procedures.
• Supervising, planning, directing, and coordinating work of assigned employees.
• Building and maintaining effective working relationships with others.
• Maintaining good planning and organizational skills.
• Taking and following directions from supervisor.
• Giving directions to and gaining compliance from assigned staff.
• Performing strenuous work and routine work.
• Maintaining a valid Texas Driver License and a good driving record.
• Projecting a positive and professional image of the City of Laredo.
• Complying with all City of Laredo's policies and procedures.
• Maintaining good health and physical condition sufficient to permit the full performance of the duties of this position.

Work Environment/Conditions and Physical Demands

Physical Effort Requirements Position will have the following exposures:

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
• Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments:

Seldom

• Construction site
• Confined space
• Warehouse environment

Sometimes

• Vehicles

Frequently

• Office or similar indoor environment

Often

• Outdoor environment
• Street environment (near moving traffic)

Exposures Position will require the employee to be exposed to the following environmental elements:

Seldom

• Extreme heat (above 100 degrees)
• Communicable diseases

Sometimes

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel:

Never:

• Regional travel
• National travel
• International travel

Sometimes:

• Local travel

Minimum Qualifications

Required Education and Experience:

• Associate's degree or 60 college hours from an accredited* college or university in Finance, Business Administration, Psychology, Criminal Justice, or related field
• At least three (3) years of supervisory work experience in cashiering, customer service, or related field

*Council of Higher Education Accreditation (C.H.E.A.)

Valid Licenses or Certifications:

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at View phone number on click.appcast.io two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity,