Order Management Specialist

Job Description

Job Description

Feizy Import & Export, Co. is a leading importer and manufacturer of high-quality area rugs, known for our commitment to innovative design, superior craftsmanship, and unparalleled customer service. As we continue to expand our presence across major retail and design channels, we are seeking an Order Management Specialist.  

The Order Management Specialist supports the large retail clients (key accounts) by managing high-volume customer orders that require coordination across multiple teams and distribution centers, from order entry through final delivery. This role serves as the primary point of contact for key retail partners ensuring projects are executed accurately, efficiently, and profitably.

This position coordinates cross-functional teams—including Client Services, Sales, Operations, Purchasing & Inventory, Marketing, Product Development, and Warehouse—to ensure all projects are delivered on time, within scope, and within budget. The role emphasizes strong customer relationships, operational efficiency, and continuous process improvement to drive customer satisfaction, loyalty, and retention.

Key Responsibilities

• Manage and process large-scale orders, including manual entry and EDI/portal submissions.
• Coordinate internal teams and third-party vendors to ensure timely, accurate order fulfillment.
• Develop and track project timelines using Smartsheet, ensuring deadlines, resources, and deliverables are met.
• Serve as an operations point of contact for key retail clients, responding promptly to order-related inquiries.
• Research, prioritize, and resolve order issues, discrepancies, and returns through completion.
• Maintain accurate documentation for orders, projects, and internal/external communications.
• Monitor order details to identify trends or recurring issues and communicate findings to leadership.
• Support process improvements, policies, and best practices related to Key Accounts operations.
• Collaborate cross-functionally to improve efficiency, customer satisfaction, and retention.
• Maintain confidentiality of customer, sales, and company information.
• Participate in operational projects and other duties as assigned.

Qualifications:

Education

• Bachelor’s degree in Business Administration, Operations, Project Management, or a related field, or equivalent experience.

Experience

• 3+ years of experience in order management, customer operations, sales support
• Experience supporting large retail, wholesale, or eCommerce accounts
• Wholesale industry experience a plus
• Proven reliability with strong attendance and punctuality

Technical Skills (Required)

• Intermediate to advanced Microsoft Excel skills (pivot tables, VLOOKUP, formulas)
• Experience with order management systems, EDI, and customer portals (SPARS a plus).
• Smartsheet experience preferred
• Proficiency with Microsoft Office and cloud-based file-sharing platforms (OneDrive or similar)

Skills & Abilities

• Strong organizational skills with the ability to manage multiple priorities
• Detail-oriented with excellent accuracy and follow-through
• Clear, professional written and verbal communication skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to adapt quickly in a fast-paced, deadline-driven environment

Schedule: Monday – Friday, 9am – 6pm. This position will be 100% on-site and cannot be performed remotely. Candidates need to live in a close radius to Dallas, TX.

Benefits: Health Insurance: Medical Dental, Vision, and Supplemental Insurance, 401(k) with 3% match, Life Insurance and PTO