Lead Install & Rep Tech Novos Fiber

Fiber Optic Technician

Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.

Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.

Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers' homes and Outside plant.

Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.

Conduct field service for network installation, maintenance, and troubleshooting.

Supports with customer escalations including Advanced installations, troubleshooting and damage claims.

Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues

Shared after hours and weekend on-call shifts required

Other duties as assigned

Primarily working outdoors in a variety of weather conditions or in customers' homes and properties.

Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawls spaces and attics

Must be able to lift 75lbs

Must be able to stand for extended periods of time

Comp: $30-$35/hour

Valid Driver's license

Clean Driving history DMV record check required

Background Check Required

High School Diploma or Equivalent

Minimum of 5 years' experience in FTTH cabling, splicing, and network installation and maintenance.

Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.

Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.

Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).

Ability to work independently under minimal supervision.

Strong organizational skills, excellent communicator, and customer focused.

Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing, and walking in construction areas.

Maintain strict confidentiality guidelines in accordance with company policy.

Demonstrate dependability through good attendance, punctuality, and adherence to timelines and schedules.