Systems Engineer IV

Business Systems Analyst IVCTI Staffing is partnering with a leading retail organization to find a Business Systems Analyst IV for their Payments and Retail Technology team, based on a hybrid schedule near Salisbury NC, Quincy MA, Carlisle PA, Scarborough ME, or Chicago IL. This team owns the technology behind point-of-sale and payments systems used across a large, multi-location retail operation. You'll step into a senior individual-contributor role driving solution design and delivery on complex payments platforms — partnering closely with architects, engineers, vendors, and business stakeholders to keep in-store payment systems reliable, secure, and scalable.What You'll DoOwn the design, configuration, integration, and implementation of POS and payments solutions across multiple platformsLead end-to-end delivery of medium-to-large initiatives, from discovery through implementation and supportServe as a subject matter expert on payment processing flows, device interactions, and store systemsDrive solution design decisions in collaboration with architects and engineering teamsPartner with business stakeholders to translate requirements into technical solutionsLead triage and resolution of complex production issues, including incident bridge calls and root cause analysisSupport audit and compliance activities, including access reviews and controls validationMentor junior analysts and promote best practices in delivery and documentationRequirementsWhat You BringMust-Have: 5+ years driving solution design, system integration, and end-to-end delivery across complex platformsHands-on experience with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico)Experience supporting large-scale retail environments (grocery or fuel preferred)Strong knowledge of the credit/debit payments ecosystem, including authorization flows and settlement conceptsProven ability to lead complex technology delivery end-to-endStrong analytical, problem-solving, and troubleshooting skillsExcellent communication skills with the ability to influence technical and business stakeholdersCurrently authorized to work in the US on a full-time basisNice-to-Have: Experience with ACI Retail Commerce ServerExperience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client)PIN pad configuration and estate/key management experienceFamiliarity with PCI compliance and payment security standardsExperience in Agile or product-based delivery modelsTechnical Environment: POS platforms, payment gateways and devices (Verifone, Ingenico), payment authorization and settlement systems, incident management tooling, PCI-scoped systemsWhat Success Looks Like:Ramped on the platform environment and functioning as a credible SME within 90 daysIndependently owning end-to-end delivery of at least one medium-to-large initiativeContributing to improved system reliability and incident response effectiveness