NAPP Field Service Representative II

NAPP Field Service Representative II

Join Komatsu and be part of something big! The position's primary contacts are customers. Typical interface will occur with Chief Electricians and underground supervisors. The position also has regular contact with the Warehouse operations to secure parts and the manufacturing facility to obtain technical assistance.

Key Job Responsibilities:

• Counsels customer on general mine site operations and general EHS requirements.
• Troubleshoots and repairs specific product items such as miners or shuttle cars.
• Able to write accurate field reports.
• Understands machine specifications and performs inspections for customers.
• Counsels customer on preventive maintenance programs associated with specific Joy equipment.
• Participates in machine installation and commissioning to insure a flawless start-up.
• Generates reports related to specific start-up issues.
• Handles PSP projects in an efficient manner.
• Able to adjust Joy equipment to achieve operation targets and insures machine is operating to specifications.
• Know how to effectively operate select Joy equipment including pre-start, start-up, shut-down and all safety procedures.
• Provides 'hands on' training to customers at mine site on select equipment.
• Understands and is effective with Joy service applications such as Sales Force, SAP, Concur, etc.
• Understands mining system communications and sets correct parameters for effective operations under mine conditions.
• Effectively writes field service reports and understands root cause of problems on Joy equipment.
• Can effectively communicate at the mine level and influence positive decisions for repeat business.
• Attends and participates in both internal and external sales meetings.

Qualifications/Requirements:

• The position requires 1-3 years underground experience related to the repair and installation of both electrical and mechanical components on Joy equipment along with competitive machinery.
• Must have MSHA underground certification and be able to meet all MSHA safety requirements.
• Preferred educational background is a BS in Electrical, Mining or Mechanical Engineering.

Key Skills Required by Komatsu:

• Collaboration
• Adaptability
• Hunter Mentality
• Business Acumen
• Application of Knowledge
• Leadership

Company Benefits:

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment:

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.

Company Information:

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries.