Customer Concierge Lead

Job Description

Job Description

WHO WE ARE:  
The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients. 

WHO WE ARE LOOKING FOR:
We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! 

RESPONSIBILITIES:

• Increase membership sales and retail sales
• Greet visitors and provide an excellent customer experience
• Book appointments in person or by phone
• Social Media account maintenance and updates
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting environment

REQUIRED SKILLS:

• 1+ years customer service or retail sales experience
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work some weekends and some evenings
• Experience with MindBody Software is a plus!

WHY JOIN OUR TEAM?

• Industry-leading compensation - Hourly wage + Sales Commission
• Extensive training and support
• Excellent growth opportunities 
• Free Eyelash Extensions and generous discounts on retail
• A team that cares for and supports, one another

OUR MISSION:
We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence. 

COVID Related Precautions:
Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe. 

The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: View phone number on ziprecruiter.com
The Lash Lounge Roseville – Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: View phone number on ziprecruiter.com