GROCERY/ASST DEPT LEADER

Overview Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Responsibilities Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt, courteous service. Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions. Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and ensure proper accounting of product received and balance on hand in the Department Manager''s absence. Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise. Engage associates in effective, productive merchandising techniques, customer service, product presentation and promotional activities. Follow through on implementation of company programs and adherence to company policies and procedures, particularly in dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination. Provide Department Manager with input on department budgets, goals and results. Communicate and interact with associates and customers to provide a positive impression. Maintain equipment and facilities properly and safely in accordance with company policies and procedures. Maintain floor, shelf and grocery areas clean and up to sanitary standards. Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Demonstrate aptitude to manage people and organize workloads. Perform any and all duties as assigned. Required Qualifications Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed. Effective written and oral communication skills. Ability to make intelligent decisions quickly. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise. Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.). Knowledge of applicable laws and regulations related to employment practices and OSHA compliance. Qualified and able to operate power machinery and work with various job tools (power jacks, box cutters, label guns, balers, compactors, etc.). Desired Qualifications Grocery retail work experience and/or backup manager experience. Past work record reflects dependability and integrity. Ability to assist the Department Manager in organizing work, filling department staffing needs, training and scheduling associates to ensure prompt, courteous service. Respond appropriately to customer or associate comments, complaints, requests, accidents and questions with professionalism. Use CAO to manage ordering quantities and ensure proper product receipt and inventory balance in the Department Manager''s absence. Assist with pricing, display, signage, rotation, freshness, and space allocation for merchandise. Engage in merchandising techniques, customer service, product presentation and promotional activities. Support adherence to company programs and policies, including dress code, grooming, sanitation and harassment/discrimination prevention. Provide input on department budgets, goals and results. Communicate effectively with associates and customers to create a positive impression. Maintain floor, equipment and facilities to established standards. Maintain sanitary conditions in all areas of the department. Demonstrate willingness to promote and implement process improvements to direct reports. Demonstrated aptitude to manage people and organize workloads. Perform other duties as assigned. #J-18808-Ljbffr