Room Attendant

Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed. Removes dirty linen Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and If Applicable: Remove trash, sweep, dust any balcony/patio areas Inspects marketing collateral, replacing expired or damaged items. Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in Cleans mirrors, windows, vent cover, glass doors. If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the Reports items that require repair or additional cleaning to the appropriate person/department. Restocks housekeeping cart. Vacuums hallways. Turns in all lost and found articles immediately. Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door. Additional duties may be added at any time at the discretion of management. Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, Contributes to a safe work environment by following proper safety guidelines in matters of attire, Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’ Consistently models the behavior of a ‘Baywood Ambassador’ who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, Contributes to a safe work environment by following proper safety guidelines in matters of attire, Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ #J-18808-Ljbffr ROCKVILLE HOSPITALITY LLC