Operations Manager AGI

Company Overview At Aspen Grove Landscape Group, we have redefined what it means to be a national landscape organization. We bring together the best commercial landscape providers from across the country to form a unique organization with a different perspective. Instead of a one‑size‑fits‑all approach, Aspen Grove offers local specialists who concentrate on the specific needs of each environment, supported by the resources of a large national organization. Aspen Grove provides world‑class commercial landscape maintenance and snow removal services to local, regional, and national customers, ensuring that the job is done right every time. Job Title Operations Manager Job Overview This position is responsible for managing all aspects of production on a portfolio of maintenance accounts, including labor, materials, and equipment. Production Managers are responsible for managing a book of businesses with a minimum of $1 Million. The role reports directly to the Branch Manager. Essential Functions and Responsibilities Support company vision, policies, procedures, safety and training programs, and pass them on to other employees. Familiarize with each job’s specifications and ensure compliance with quality and efficiency standards. Work with the management team to map out seasonal work schedules, develop, communicate and maintain schedules for maintenance work on all jobs, and coordinate manpower, equipment and materials in a timely manner. Perform inspections of equipment and vehicles to ensure proper maintenance. Respond to client requests in a timely manner, manage operational issues, and implement alternative and creative solutions, communicating proactively with the Client Management team to resolve client concerns. Manage budget, monitor job cost reports regularly, and report back to the crew to increase productivity and job efficiency, including total hours worked by the crew and services performed to ensure quality and profitability. Lead and manage a team, assist in hiring and promotion, evaluate performance, provide coaching and feedback, develop employees, encourage growth and outline succession plans, and implement discipline when needed. Train employees in all aspects of the job (safety, quality, efficiency, equipment). Key Performance Indicators (KPIs) Quality Control Audits, 90 % or better. Safety Inspections, 100 % complete, 90 % passing or better. Contract Renewal 95 % or better. Job Cost Reports at appropriate level of profitability. Quality jobs completed on time within budgeted hours. Customer Surveys demonstrate favorable remarks. Equipment Inspections show that maintenance program is followed. Equipment maintained at appropriate intervals and kept in good working order. Crews work safely and efficiently in accordance with company standards. Crew leaders work at a high level with an emphasis on accountability. Critical field best practices are understood by all team members and followed consistently. Employees are developed in accordance with the appropriate HR processes. Payroll time‑keeping process is followed. Skill Requirements High school diploma required. Associate or bachelor’s degree desirable. 2‑4 years of experience as a supervisor/manager with proven ability to train, nurture, and develop employees and identify leadership skills in others. General knowledge of irrigation systems. Hold a Pesticide Certification 3A & 3C or better. Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently. Exceptional problem‑solving skills. Ability to work independently with a high level of accountability and responsibility for all activities of self and team. Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and in writing. Maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues. Strong working knowledge of computers, with proficiency in Microsoft Outlook, Word and Excel. Experience with Aspire is a plus. Travel required between client work sites and other operational sites; occasional travel may be required for training. Valid driver’s license with a reasonably clean record. Physical Requirements Rarely (less than 10 %), Occasionally (up to 33 %), Frequently (up to 66 %), Continuously (67 %–100 %) Standing, Seeing, Walking, Reading, Sitting, Reaching, Stooping, Range of Motion, Kneeling, Hearing–Speech Range, Squatting, Depth Perception, Body Twisting, Color Vision, Crawling, Lifting, Sense of Touch, Carrying, Manual Dexterity, Pushing, Speaking Clearly, Pulling, Seeing Distant, Climbing Ladders, Climbing On/Off Truck, Climbing Stairs, Climbing Poles, Balancing, Gripping, Lifting up to 10 lbs. Benefits We offer a competitive range of benefits to support employees’ health, well‑being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. Equal Opportunity Employer Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling View phone number on click.appcast.io. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e‑Verify all newly hired employees. Additional Notices All job offers are subject to pre‑employment drug screening and a background check. Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and recruitment services have been requested for the specific position. Unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, agency, or staffing service. #J-18808-Ljbffr United Lawnscape LLC