Administrative Specialist PT - Animal Control

Job Summary

Are you organized, customer-focused, and passionate about supporting animal welfare in your community? Join our Animal Control team as a Part-Time Administrative Specialist, where you'll play a vital role in keeping operations running smoothly while providing exceptional service to residents and staff. This is a rewarding opportunity to use your administrative skills to make a meaningful impact in a dynamic and mission-driven environment.

The Administrative Specialist is a Part-Time position with the Animal Control Division that performs administrative duties to support the department's overall mission. Uses/requires office skills to handle: customer service/communications (internal and external), file organization and management, computer skills including data entry, word processing, spreadsheets, data bases, and presentation software, mathematical computation, report and letter preparation, and decision making within scope of position.

Duties

• Issues and maintains animal release documentation. Assists customers with the adoption application process and answers a wide variety of questions. Data entry of all adoptions, redemptions, rescues and process payments. Assists walk-in customers seeking information, submitting applications, or in filing complaints.
• Answers and routes incoming calls. Takes messages, answers questions for the public, and retrieves messages from answering machine. Monitors transmissions and communications for Animal Control. Responds to two-way radio.
• Sends letters, makes copies, data entry of inspections, complaints, and investigation information, maintains filing system, and creates contractor work orders. Types and proofreads correspondence for Animal Control Specialists.
• Assists the Animal Services Manager and Animal Services Supervisors through administrative support activities.
• Prepares and balances daily deposit while reviewing the day's receipts for errors, resolves overages or shortages.
• Performs all other related duties as assigned.

Minimum Qualifications

Required:

• High School Diploma or equivalent (GED).
• Two years customer service or general office experience OR equivalent combination of education and experience.
• Intermediate computer processing skills in Microsoft Office.

Preferred:

• Bilingual

Knowledge, Skills and Abilities

Ability to multi-task, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Must be able to handle a high volume of complaint driven phone calls that will be entered into the proper computer system. Ability to get along appropriately with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Benefits

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well 365 days a year.

• Gym partnership with Lee College Wellness Center & swimming pool for $58/year
• Employee Assistance Program providing up to 8 FREE sessions per issue per year

• MissionSquare and Roth IRA plans: optional retirement savings account

• The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values

To explore all of the benefits we offer, please visit: baytownlife.com