Customer Retention Specialist
Service Corporation International
Customer Retention Specialist
The Customer Retention Specialist is responsible for proactively engaging with customers who express concerns, dissatisfaction, or intent to cancel services. This role focuses on understanding customer needs, resolving issues, and offering tailored solutions to retain customers while delivering a positive and professional experience.
Responsibilities:
- Handle inbound and outbound customer interactions related to service concerns, billing issues, and cancellation requests.
- Identify reasons for customer dissatisfaction or intent to cancel and apply effective retention strategies to reduce churn.
- Present and explain alternative solutions, including plan changes, service adjustments, promotions, or other retention offers when applicable.
- De-escalate challenging situations with empathy, professionalism, and problem-solving skills.
- Clearly communicate the value of company products and services to reinforce customer confidence and loyalty.
- Process cancellations when retention efforts are unsuccessful, ensuring accuracy and compliance with company policies.
- Accurately document customer interactions, retention efforts, and outcomes in internal systems.
- Collaborate with customer service, billing, and other internal teams to resolve complex issues.
- Meet or exceed performance metrics related to retention rates, customer satisfaction, and quality standards.
Qualifications:
- Proven experience in customer service, retention, account management, or call center environments.
- Strong communication and negotiation skills with the ability to influence customer decisions.
- Excellent problem-solving and conflict resolution abilities.
- Ability to multitask and work efficiently in a fast-paced, high-volume environment.
- Detail-oriented with strong organizational and documentation skills.
- Proficiency in Microsoft Office Suite; experience with CRM or customer management systems preferred.
- Positive, customer-focused mindset with a passion for delivering exceptional service.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Retention Specialist in Fort Lauderdale, FL vacancy
- Our associates celebrate lives. We celebrate our associates. Job Summary: The Customer Retention Specialist is responsible for proactively engaging with customers who express concerns, dissatisfaction, or intent to cancel services. This role focuses on understanding customer...SuggestedWork at office
- ...unreasonable hospitality. Hello Client Activation Specialist ! Join us. The Client Activation... ...the gap between sales and long-term customer success by troubleshooting issues, providing... ...customers and ensure satisfaction and retention. Job Responsibilities Customer Onboarding...SuggestedLocal area
Valuetainment LLC
Fort Lauderdale, FL12 hours ago - ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...Suggested
Lowe's
Fort Lauderdale, FL4 days ago - ...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...SuggestedStart working todayLocal area
U-Haul
Oakland Park, FL1 day ago - ...Description: CIMA Aviation is looking for a reliable, detail-oriented Customer Service Representative to serve as the primary point of contact between our MRO clients and our repair/logistics operations. This isn't a traditional phone-support role you'll be coordinating...Suggested
Cima Aviation
Dania Beach, FL3 days ago $25 - $31 per hour
...Customer Service Representative A locally owned and nationally recognized Printing, Signage, and Marketing Services company in the Fort Lauderdale area is looking for an experienced Customer Service Representative. We have a fast-paced, creative, and flexible work environment...Hourly payWork at officeFlexible hoursPIP, Inc.
Fort Lauderdale, FL5 days ago- ...About the job Customer Service Representative (field) Seeking a full time Customer Service Representative for our client. This is an office position and must have reliable transportation. Assists customers in resolving a variety of problems/issues in an assigned agency...Full timeWork at office
The Remas Company
Fort Lauderdale, FL12 hours ago $40k - $60k
...Customer Service Representative - State Farm Agent Team Member Full Time in Fort Lauderdale - FL 401(k) Bonus based on performance Health insurance Opportunity for advancement Paid time off ABOUT OUR AGENCY Brice opened his agency in 1988 and has since built a close-knit...Full timeFor contractorsWork at officeBricebrown
Fort Lauderdale, FL12 hours ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...Hourly payFull timeTractor Supply
Oakland Park, FL5 days ago$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...Hourly payFull timeFlexible hoursAce Hardware
Fort Lauderdale, FL5 days ago$790 per week
Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...Full timePart timeRemote workFocus Group Panel
Fort Lauderdale, FL2 days ago- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...Contract workPart timeLocal area
Dollar Tree
Oakland Park, FL12 hours ago - ...Customer Service Specialist Our associates celebrate lives. We celebrate our associates. As a Customer Service Specialist, you will be a key member of our Customer Service Team, responsible for the following activities: Provide timely and courteous customer interactions...Contract workWork at office
Service Corporation International
Fort Lauderdale, FL1 day ago - ...Trego-Dugan Aviation Inc. in Fort Lauderdale, FL, seeks a Customer Service Duty Manager to oversee the Customer Service department, supervise staff, and ensure daily customer satisfaction while complying with TSA and FAA regulations. You will coordinate with TSA, manage...
Trego-Dugan Aviation
Fort Lauderdale, FL12 hours ago - ...An Amazing Career Opportunity for a Customer Order Coordinator with Spanish Location: Ft. Lauderdale, FL- onsite requirement Language Requirement: Spanish and English Job ID: 46560 We are looking for a detail-oriented and customer-focused professional to join our team...Job sharingPart timeWork at officeWorldwideFlexible hours
ASSA ABLOY
Fort Lauderdale, FL2 days ago - ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...For contractorsWork experience placementAfternoon shift
The Sherwin-Williams Company
Fort Lauderdale, FL1 day ago $47.5k - $80k
...Position Title: Client Service Specialist- Personal Lines Location: Hybrid • Fort Lauderdale... ...accuracy, and contributing to account retention and growth. You will play a key role in... ...decisions based on the needs of the customer, our Agency and the Companies we represent...Hourly payWork at officeMarshall & Sterling Inc
Fort Lauderdale, FL12 hours ago- ...Customer Service Specialist We're looking for a customer-focused problem solver who thrives on delivering exceptional service. At CHAUVET, customers are at the heart of everything we do. We're seeking a Customer Service Specialist who enjoys helping customers, resolving...Work at office
$18 per hour
...Customer Service Representative PrideStaff Financial, on behalf of a premier client in Sunrise, is seeking a dedicated and professional... ..., monitor service activity, and prepare reports. Asset Retention: Identify and implement conservation approaches to enhance...Work at office- ...Account Specialist I Inspected is a fast-growing, tech-enabled platform revolutionizing remote inspections and permitting for the construction... ...every team member makes a real and visible impact on our customers and our mission. The Account Specialist I is an entry-level...Part timeFor contractorsInternshipRemote work
$15.5 - $19.25 per hour
...As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day...Hourly payPart timeLocal areaFlexible hoursShift work$22 per hour
If you have a passion for aviation and enjoy working with customers, come join an exciting aviation company that offers an elite level... ...of service! Banyan Air Service is seeking a Customer Relations Specialist to deliver world-class, personalized service for private...Hourly payContract workAfternoon shift2 days per week- ...Job Description Job Description Position Summary The Inside Sales & Customer Service Specialist plays a key role in supporting customers, distributors, and the internal sales organization. This position manages order processing, customer inquiries, product information...
Piusi
Fort Lauderdale, FL4 days ago $500 per month
...mission-aligned over time. Skills & Experience ~2+ years of experience owning ongoing relationships with external partners, customers, or clients. ~ Experience bridging different stakeholder groups, including property partners, community organizations, and...Work at officeLocal areaRemote workFlexible hoursHousing Connector
Dania Beach, FL1 day ago- ...Service BDC Representative We are seeking a motivated and customer-focused Service BDC Representative to support our dealership's... ...communication to schedule service appointments and improve customer retention. This position is ideal for someone who enjoys working with...Hourly payLocal area
Plantation Ford
Fort Lauderdale, FL1 day ago - ...meet specific client needs. Job expectations include ensuring retention of clients. This position may be responsible for the provision... ...negotiator Ability to work with and identify the need for team specialists; collaborate closely with other team members Takes on a...Work at officeShift workDay shift
Bank of America
Fort Lauderdale, FL1 day ago - ...Ross Stores, Inc. is looking for a Store Security Specialist in Fort Lauderdale, Florida. This role emphasizes maintaining a safe environment... ...theft through visible presence, and providing excellent customer service. The ideal candidate will have strong communication skills...
Ross Stores, Inc.
Fort Lauderdale, FL1 day ago - ...Customer Support Specialist At Xendoo, Inc., we believe small business owners deserve the same financial clarity and expertise that big corporations take for granted. Since 2016, we've been on a mission to fuel the ambitions of entrepreneurs across the country handling...Casual workMonday to Friday
Xendoo
Fort Lauderdale, FL3 days ago - ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...Contract workFor contractorsLocal area
Sherwin-Williams
Fort Lauderdale, FL3 days ago - ...Participates in the development of detailed relationship plans for clients/prospects within assigned client group to identify key retention and new client acquisition opportunities5. Responsible for providing client working capital services and solutions, including receivables...Full timePart timeShift workDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Retention Specialist. Be the first to apply!
Related searches
- client relations specialist Fort Lauderdale, FL
- customer service expert Fort Lauderdale, FL
- customer service representative insurance Fort Lauderdale, FL
- international customer service representative Fort Lauderdale, FL
- virtual customer service associate Fort Lauderdale, FL
- customer service officer Fort Lauderdale, FL
- service representative Fort Lauderdale, FL
- at home customer service representative Fort Lauderdale, FL
- online customer service representative Fort Lauderdale, FL
- immediate hire customer service representative Fort Lauderdale, FL