Patient Access Coordinator

Patient Access CoordinatorOpportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.This position works within the Patient Access department to fulfill special projects, operational reporting duties, administrative tasks, and to coordinate with other areas as needed to ensure success of the assignments.The Patient Access Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Location: 489 State St, Bangor, ME 04401Primary Responsibilities:Coordinates with appropriate parties including clinical and ancillary department representatives, leadership, payer point of contacts, consultants, and others as neededFocuses on special projects as assigned by department leadership, including account clean-up efforts, data collection and interpretation, or operational reportingIdentifies needs or trends and escalates to leadershipMaintains monthly statistical information and provides appropriate recipientsWorks closely with Coding, HEIS, PFS, and other hospital departments with potential registration issues, striving for resolutionStrong understanding of the multiple applications used and the integration of systems to execute tasks and troubleshoot issues as neededAbility to analyze policies and procedures, and possesses a clear understanding of Patient Access functionsMeets/exceeds productivity and quality standards as outlined by the departmentActs as a preceptor to provide educational support and onboarding of newly hired staffAssists with cross-coverage, filling shift needs within all applicable Patient Access areasMay perform other duties upon requestWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED2+ years of experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment1+ years of professional experience in a hospital or medical settingIntermediate level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to work Monday - Thursday from 6:00am - 4:00pmFlu vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:Experience as a Team Lead or SupervisorExperience with Experian and/or CernerUnderstanding of medical terminologyAdvanced level of experience with insurance policies and procedures and patient care settingsSoft Skills:Ability to work independently and maintain good judgment and accountabilityAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentDemonstrated ability to work well with health care providersStrong organizational and time management skillsExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED