Marketing Director

DESCRIPTION

Vision

• Develop Business Plan for the year with the Operator and share with Executive Leadership Team defining all goals and a plan to reach them
• Meet with Executive Leadership Team weekly
• Send Weekly updates about events and any happenings to leadership team and all team-members weekly
• Embody & share Chick-fil-A Appleton's Mission, Vision, Values, & Chick-fil-A's Corporate Purpose to your team

Quality & Guest Experience

• Time block your schedule daily / weekly to ensure that all areas of business are being seen
• Enforce commitment to EXCELLENCE in ALL THINGS, OWNERSHIP & TEAMWORK
• Work in Operations during peak hours to assist team and build unity
• Ensure that all events & catering that we do are done with EXCELLENCE and are 1st class in hospitality & service, exceeding customer expectations
• Ensure all deliveries follow Catering SOP and that Food Safety and Quality are of 1st importance
• Follow up with Catering Guests for feedback and track for future/continued business
• Ensure that the Brand and Sales Growth Team collaborates with Operations in a timely manner to ensure a quality experience for both clients and the business

Brand & Sales Growth

• Grow the business inside and outside our 4 walls
• Ensure all POP materials are in place for all company rollouts
• Leverage 3 sales metrics: Transaction Count, Check Average, Outside Sales
• Establish Goals & Strategic Objectives in 3 marketing areas: Catering, Guest Experience/Hospitality, and Community Engagement
• Community Engagement:Be active/aware in the community

Professionally execute Community Engagement and Community Care Events every month

Ensure relationships are being formed and maintained in compliance with Community Partnership Framework

• Ensure Donation and Fundraising Requests receive timely and appropriate responses

REQUIREMENTS

• Four-year degree or Four years of relevant job experience
• Forty hours in person, not work-from-home
• Main focus on restaurant operations, supportive focus on social media content

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.