allcove Clinical Coordinator

allcove Clinical Coordinator Active Regular Full-Time Professionals Redondo Beach, CA, US Salary Range: $75,625.44 To $82,242.67 Annually

GENERAL PURPOSE

Under the direction of the allcove Clinical Manager, the allcove Clinical Coordinator is responsible for coordinating clinical services and youth care, managing referrals and documentation, and providing client support to meet the needs of young people ages 12–25 at the allcove Youth Wellness Center, while ensuring youth voice in service planning, delivery, and program development, and serving as the on-site clinical lead in the manager’s absence.

ESSENTIAL FUNCTIONS

Serves as on-site clinical lead, manager of the day and on-site point of contact for coordinating daily client services and supports operations when the Clinical Manager is absent. Provides oversight to and supports Peer Specialists, staff, and partner providers. Supports client safety, facilitates risk assessments and coordinates emergency services in accordance with protocol. Conducts intake screenings and coordinates assessments and reassessments to determine what services are required to meet client’s needs. Coordinates client assignments to service streams, contracted clinicians and medical providers. Provides care coordination, clinical oversight and on-site client support to an assigned caseload of individuals and families. Coordinates psychotherapy, workshops, and supportive therapy groups. Assists with care plan development, recommends referrals, and coordinates service implementation. Monitors service delivery and client progress. Provides updates on status of cases during case conference. Identifies and coordinates client support systems; supports clients and caregivers; provides information and referrals either within allcove or through community linkages; provides client advocacy. Coordinates and supports interdisciplinary team meetings to facilitate coordinated client care. Works collaboratively with contracted clinicians and medical providers on-site. Maintains confidentiality and accurately enters and maintains participant records and electronic health records in datacove, allcove’s centralized data system, in compliance with HIPAA standards. Provides information and support to youth and families to advocate for their needs. Builds and maintains networks of youth-serving community resources and referral partners. Develops and maintains networks with youth-focused community organizations and advocacy groups. Assists with education and training initiatives for staff and young people engaged in youth participation and supports the onboarding of all Peer Specialists. Coordinates requests for information and referrals, including related data collection and analysis. Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District. Exemplifies BCHD’s core values of compassion, integrity, accountability and excellence in every interaction with staff, volunteers and members and the public. Performs assigned training, duties, and work schedule as a disaster service worker on behalf of BCHD. Special projects and other duties as assigned.

COMPETENCIES

This position requires the following competencies (e.g., knowledge, skills and abilities) in order to perform all functions of the job.

LEADERSHIP COMPETENCIES:

Adaptability/Flexibility. Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change. Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change. Collaboration. Works effectively with others, inside and outside the District, to achieve shared goals, fostering productive partnerships and leveraging collective knowledge and resources. Actively contributes to team objectives by sharing ideas, participating in planning, and recognizing peers' contributions. Promotes an inclusive environment that encourages knowledge sharing and constructive group dynamics. Resolves conflicts and differences positively, facilitating consensus and maintaining team cohesion. Communication. Effectively transfers thoughts and expresses ideas verbally in individual or group situations. Exhibits strong writing, editing, and proofreading skills. Checks for understanding of the communication by asking open-ended questions that draw out the intended audience’s understanding. Self-Management. Prioritizes tasks by importance and deadline. Adjusts priorities as situations change. Focuses time and effort on key tasks. Easily transitions between tasks and picks up where left off when interrupted. Makes reasonable estimates of resource needs to achieve goals or complete projects. Uses sound methods to plan and track work, appointments, and commitments. Completes high volumes of work, keeping a rapid pace without sacrificing accuracy. Meets and exceeds deadlines efficiently.

JOB COMPETENCIES:

Advocacy. Advocate effectively with others so that clients receive needed care in a timely fashion, while understanding reasonable limits. Provide information and support for individuals and communities to advocate for their own needs. Build and maintain networks of community resources and referrals. Build and maintain networks with relevant community and issue advocacy groups. Functional Knowledge & Skills. Possesses appropriate expertise and skills to perform job at a professional level. Maintains currency on level of professional/technical knowledge. Takes opportunities to increase knowledge of relevant job skills. Completes assignments accurately and in a timely and efficient manner. Shares knowledge with co-workers. Relationship Building. Maintains an open, approachable manner and treats others fairly and respectfully. Preserves others’ dignity and shows regard for their opinions. Anticipates and recognizes the concerns of others, even if not openly expressed. Seeks to resolve confrontations and disagreements constructively. Builds rapport with external partners for mutual benefit to fulfill needs. Demonstrates a balance between building rapport and getting the work done. Valuing Diversity/Cultural Awareness. Sees the value of cultural, ethnic, gender, and other individual differences in people. Creates an environment of learning about, valuing, encouraging, and supporting differences. Supports fair treatment and equal opportunity for all. Listens to and objectively considers the ideas/input of others. Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.

QUALIFICATIONS GUIDELINES

Any combination equivalent to experience, education, and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

EDUCATION:

Master’s degree or post-secondary education in social work or marriage and family counseling.

EXPERIENCE:

Three years of experience in care coordination, referrals, and client support for youth in a clinical or community health setting. Experience includes conducting client assessments, assessing for mental health concerns, formulating care plans, coordinating programs and managing client cases specifically for the youth ages 12 – 25.

KNOWLEDGE:

Demonstrated understanding of the challenges and experiences of young people from diverse backgrounds including BIPOC, LGBTQ+ and unhoused young people. Knowledge of clinical theory, adolescent and young adult development, systems theories, strengths-based perspectives, normal and abnormal psychology, group process, and counseling modalities. Knowledge of laws governing mandated reporting, consumer protection (California Board of Behavioral Sciences policies), and the Tarasoff Law. Knowledge of ethical practice, limits of scope of practice, and allcove Beach Cities guidelines, policies, and procedures. Broad knowledge of local services for young people across health, education, employment, and youth sectors.

ABILITIES/SKILLS:

Communicates effectively with youth, families, and providers in individual and group settings. Applies sound methods to plan and track work, appointments, and commitments. Possesses appropriate expertise and skills to perform professional-level duties in service coordination, referral, documentation, and client support. Has excellent working knowledge of computers, including Microsoft Office (Word, Excel, Outlook, PowerPoint), and the ability to learn electronic health record and referral-tracking databases. Spanish-English bilingual skills are highly desirable.

SPECIAL REQUIREMENTS:

Must be able to pass a background check, tuberculosis test, and drug screen. Must have a valid Class C California driver's license and be able to maintain insurability under the City’s Employee Use of Automobiles Policy. Must have completed Mental Health First Aid certification or complete training upon hire. Some evening and weekend work may be required based on center scheduling needs. PHYSICAL STANDARDS PHYSICAL AND SENSORY ELEMENTS: This position requires hearing, talking, and seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee uses finger dexterity in order to operate computer hardware for extended periods of time. The employee is required to sit constantly; walk and stand occasionally to access counters, work areas, and files; stoop, kneel, or crouch to access or place records or files; and lift and carry records and documents, typically weighing less than 20 pounds.

ENVIRONMENTAL ELEMENTS:

The employee works in an integrated youth wellness center serving young people ages 12–25 and at community locations throughout the greater South Bay. #J-18808-Ljbffr Beach-Cities-Health