CCaaS GECX AI Engineer
Artech LLC
Job Description
Job Description
Job Title: CCaaS GECX AI Engineer
Location: Phoenix AZ
Duration: 6 months (Extendable)
Pay Range: $55-60/Hour on W2/C2C (All Inclusive)
Request ID: 111737-1
As a GECX AI Development Engineer , you will design, build, and deploy contact center AI solutions for Google Cloud's Customer Experience (CX) portfolio. The role focuses on developing AI-powered customer engagement solutions and integrating them with leading CCaaS platforms such as Five9 and Genesys Cloud CX .
Key Responsibilities
- Design and implement scalable CCaaS (Contact Center as a Service) and IVA (Intelligent Virtual Agent) solutions.
- Develop conversational AI solutions including:
- IVR Design
- NLU/NLP Modeling
- Intent Recognition
- Conversation Flow Orchestration
- Speech-to-Text and Text-to-Speech integrations
- Design, build, and maintain integrations between Google CCAI/GECX , Five9 , and Genesys Cloud CX .
- Develop routing strategies, hand-off mechanisms, and API integrations between AI agents and contact center platforms.
- Build end-to-end AI solutions supporting:
- Voice
- Chat
- Social Channels
- Virtual Agents/Bots
- Analytics
- Create integrations with CRM, ERP, and third-party systems using REST APIs, JSON, webhooks, and modern integration frameworks.
- Develop and deploy Agentic AI and GenAI use cases for contact center modernization.
- Build multi-agent systems using:
- Dialogflow CX
- Vertex AI Search
- CX Agent Studio
- Google ADK
- Agent Engine
- Implement RAG (Retrieval-Augmented Generation) solutions using enterprise knowledge bases.
- Develop API-based tools enabling AI agents to interact with business applications in real time.
- Create technical documentation, architecture diagrams, and API specifications.
- Collaborate with Product Owners, Data Scientists, Engineers, Business Analysts, and QA teams to deliver enterprise-grade solutions.
- 5 years of software development experience.
- Hands-on experience with:
- Five9
- Genesys Cloud CX
- Google CCAI / GECX
- Dialogflow CX
- Vertex AI
Vacancy posted 3 days ago
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