Customer Service and Support Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service and Support Associate Full Time Customer Service Duluth, GA, US Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia. POSITION SUMMARY: The Customer Service and Support Associate receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation. This individual is a generalist that can perform all the duties of managing their assigned customers quoting, application questions, follow up, expediting, sales orders and sales returns This position is cross functional and can back up other Customer Service and Support Associates Possess the ability to handle all customer needs including problem solving, time management skills, and processing orders Must be able to read customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure

ESSENTIAL FUNCTIONS:

Cultivate and maintain strong relationships with customers Perform“contractreview” Workingabilityto readprintsandspecifications FollowsallpricingstrategysetforthbyGM.IdentifiestoGMorOps.Managerlines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing. Understandandcommunicatecustomers’needsandrequirementstointernaldepartments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.) Useproductknowledgeto getcustomertherightproductfortheirapplicationatthebestprice Solvingcustomerneedsandproblemsquicklyandefficiently(buildingrapportandbecominga trusted advisor) Preparequotesfor customers(usingprofessionalandproperdocumentation) ProcesssalesordersviaThruwayERPsystem(SalesPad,GPand/or Intranet) ManagedeliverydatesthroughGPand customerwebportals. Identifyandqualifysalesopportunities. Quoterepeat-buyproductwithprimaryandsecondaryvendorsthroughphonecalls,emailor web portals.Use Thruway PO quote system on Intranet Negotiatewithcustomersasrequired. Followupon quotesandtrytofindoutwhyThruwaymayhave missed anopportunity. Maintainandfollow customerProjectQualityPlans(PQP’s) Processsalesorderreturnsusingcorrect reason codes Review customerusagevs.inventoryon-handandon-ordertoensurePromisedatesare met. Takeallopportunitiesforthecleaninput andmanagementofcompanydata REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communicationskillsthat will allowforconstantinteractionwithacrosssectionofThruwaystaffand functions from various departments.Employees must possess: Attentiontodetailand accuracy Be a goodteamplayerthatiswillingto helpothersas needed KNOWLEDGE,SKILLS&ABILITIES: Self-starterwithoutgoingpersonality,positiveattitude,andgreatinterpersonalskills. Clearunderstandingofthe operationsof GP,SalesPad andthe Intranet EffectivelyuseMicrosoftOfficesuite:Wordand Excel Abilitytoworkthruconflictconstructively Timemanagementandmultitasking DevelopunderstandingofcustomersPortalsystems Meticulousattentiontodetail. Maintainsprofessionaldemeanorandappearanceatalltimes KnowledgeofmanufacturingenvironmentsandElectro/Mechanicalhardware Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions

WORK ENVIRONMENT

Occasional travel to other branches, suppliers and training Multi-tasking fast paced environment Sitting 80% of time, standing and movement 20% of time Job Type: Full-time Schedule: Monday-Friday, 7:30 am-4:30 pm Thruway Fasteners, Inc. offers a competitive and comprehensive benefit program with an employer contribution for eligible employees: Medical plan options including a Co-Pay plan and High-Deductible Healthcare plans Dental (including orthodontic coverage for dependents up to age 19) Vision plan with either Davis or VSP networks Company paid Basic Life, AD&D and State Disability Health Savings Account (HSA) Voluntary life insurance Voluntary short-term and long-term disability Voluntary critical illness, accident insurance, theft & legal services, hospital indemnity Employee Assistance Program Paid Time Off Paid Holidays 401k retirement plan with employer match Employee Referral Program Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The cho sen candidate mu st successfully pass pre-employment background check and drug screen. #J-18808-Ljbffr ADP, Inc.