Customer Service Representative

Join Our Community of Food People!

Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

Essential Duties and Responsibilities

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
• Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
• Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
• Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
• Be flexible and work well in an everchanging and fast paced environment.
• Phone and email etiquette and standards of excellence in all forms of communication.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
• Respond to product inquiries from customers.
• Confirm invoices in system, put in numerical order and file invoices.
• Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
• Other duties as assigned by Manager.

Relationships

• Internal: Sales, Operations / Distribution / Support External: Customers

Work Environment

• Inside office environment

Minimum Qualifications

• Three years' experience in customer service required
• Excellent verbal communication skills and problem resolution ability required.
• Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

Education

• High School Diploma or equivalent required

Preferred Qualifications

Experience in working in food manufacturing or distribution.

Physical Qualifications

Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND FREQUENTLY

WALK OCCASIONALY

DRIVE VEHICLE NEVER

SIT CONTINUOUSLY

LIFT:

1-10 lbs (Sedentary) OCCASIONALY

11-20 lbs (Light) OCCASIONALY

21-50 lbs (Medium) OCCASIONALY

51-100 lbs (Heavy) NEVER

Over 100 lbs (Very Heavy) NEVER

PUSH/PULL NEVER

CLIMB/BALANCE NEVER

STOOP/SQUAT NEVER

KNEEL NEVER

BEND NEVER

REACH ABOVE SHOULDER OCCASIONALY

TWIST OCCASIONALY

GRASP OBJECTS NEVER

MANIPULATE OBJECTS NEVER

MANUAL DEXTERITY CONTINUOUSLY

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***