Member Service Representative

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MEMBER SERVICES REPRESENTATIVE

Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 2121 W. Danforth Rd., Edmond, Ok 73003 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe. Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.” Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, group fitness, small group training and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service-oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12-14/hour + Commission Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full time positions Basic Life and AD&D HSA Short-term disability Free gym membership Travel No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Crunch Fitness - Undefeated Tribe by 2x Customer Service Representative - State Farm Agent Team Member Edmond, OK $42,500.00-$62,500.00 2 months ago Customer Relations Representative - State Farm Agent Team Member Customer Service Representative - Remote, OK Inbound Customer Service Agent-Bodewell (Remote) Work at Home Contact Center Agent (Full-Time & Part-Time) (OK) Oklahoma, United States $17.00-$20.00 4 months ago Call Center - FNOL Customer Service Rep - Work from home! Work at Home Customer Service Agent (Full-Time & Part-Time) (OK) Oklahoma City, OK $12.00-$12.00 2 days ago Future Opening: Customer Service Representative - State Farm Agent Team Member Edmond, OK $30,000.00-$60,000.00 1 year ago Customer Experience Coordinator - Oklahoma City, OK Work at Home Contact Center Agent (Full-Time & Part-Time) (OK) Oklahoma City, OK $12.00-$14.00 3 months ago Customer Service Representative - State Farm Agent Team Member Oklahoma City, OK $40,000.00-$55,000.00 1 day ago Oklahoma, United States $17.00-$20.00 4 months ago Remote Call CenterCustomer Service Representative Remote Insurance Customer Service Representative (Unlicensed) Oklahoma City, OK $15.00-$16.00 4 days ago Oklahoma City, OK $19.00-$19.00 1 month ago Member Service Representative I- Contact Center Work at Home Customer Service Agent (Full-Time & Part-Time) (OK) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe