IT Operations Engineer

IT Operations Engineer

Everforth ECS is seeking an IT Operations Engineer to support a mission-critical, client-server software application in our Stafford, VA office.

We are seeking a highly capable and experienced engineer to provide advanced application operations, server-side administration, production infrastructure support, deployment/site readiness support, configuration alignment, troubleshooting, and future cloud-migration support for a custom Windows-based client-server application. This role is responsible for maintaining production application environments, supporting production infrastructure and network alignment, validating application and site configurations, diagnosing complex incidents across application, database, server, network, security, and integration layers, and helping prepare the program for future transition to cloud or hybrid-cloud environments.

This position also supports the Application Support Manager by improving operational processes, monitoring system health, analyzing incident and ticket trends, mentoring junior staff, and helping ensure adherence to SLAs, security requirements, change-control practices, migration-readiness expectations, and performance metrics.

Responsibilities

• Provide senior-level operational and technical support for a custom Windows-based client-server application, including server-side administration, production infrastructure support, configuration alignment, site support, and production troubleshooting.
• Administer, monitor, and troubleshoot production application environments, including Windows servers, Windows services, scheduled tasks, service accounts, permissions, application configurations, logs, Event Viewer, operating-system dependencies, and related server-side resources.
• Perform SQL-driven diagnostics and collaborate with DBAs to validate data integrity, investigate performance issues, reconcile data against requirements and logs, and support query, indexing, or schema-related analysis.
• Configure, validate, and troubleshoot application, infrastructure, and site-specific settings under formal change control, including permissions, tenant/client parameters, service parameters, integrations, firewall rules, DNS, certificates, service accounts, and security-related configurations.
• Coordinate with infrastructure, networking, cybersecurity, database, engineering, cloud, and site-support teams on production dependencies, operational stabilization, future cloud migration readiness, and post-migration support.
• Support future transition to cloud or hybrid-cloud environments through discovery, dependency mapping, infrastructure and network readiness, configuration documentation, operational process updates, troubleshooting, and post-migration stabilization.
• Provide customer-facing technical support and clear communications to users, site personnel, and stakeholders, including incident status, workarounds, resolution plans, training materials, issue trends, mitigation strategies, and post-incident actions.

Salary Range: $110,000-$125,000

General Description of Benefits

• Active Top Secret clearance.
• Ability to provide onsite support Monday through Friday, excluding Federal holidays.
• Ability to travel 5–10% of the time, both within the United States and internationally.
• Bachelor's degree in Computer Science, Information Systems, Information Technology, Computer Engineering, Systems Engineering, or a closely related field.
• 6+ years of experience in systems engineering, application operations, production support, application administration, systems analysis, site support, or a similar technical role supporting complex client-server or enterprise applications.
• Demonstrated experience supporting Windows-based production application environments, including Windows Server, Windows services, application configuration, server logs, Event Viewer, service accounts, permissions, environment dependencies, and Windows update processes such as WSUS.
• Experience supporting production deployment, site readiness, implementation support, configuration alignment, post-deployment stabilization, and change-control processes.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, TLS, ports, routing basics, and firewall concepts such as rules, ACLs, source/destination scoping, and least-privilege access.
• Ability to troubleshoot issues across application, server, database, network, integration, configuration, access control, site connectivity, and security boundaries.
• Working knowledge of cloud or hybrid-cloud concepts, including cloud-hosted applications, virtual machines, networking, storage, identity and access, monitoring, backup/restore, and migration-readiness considerations.