Manager, Legal Innovation Operations

Job-ID: 394Category: Administrative OperationsLocation: Philadelphia, PA, United StatesWorkplace: HybridSchedule: Full timePosted: 2026-09-18Cozen O’Connor is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. We are investing in the technology, expertise, and capabilities to help our lawyers deliver the best possible advice and outcomes for clients—and redesigning how legal work gets done. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution. This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support. You will also manage the day-to-day business operations of our legal AI platforms, developing the product knowledge needed to support users and drive improvements.The right candidate brings strong operational judgment, attention to detail, and a service-oriented approach. You take ownership of problems, establish clear responsibilities and follow-through, and continually improve how work gets done.QualificationsDemonstrated experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.Strong program and project management skills, including managing dependencies, competing priorities, stakeholder commitments, and delivery risks.A track record of building or improving processes and systems that make a team or function more effective.Experience managing or supporting technology products, with the ability and interest to develop strong hands-on platform knowledge.Sound operational judgment, attention to detail, and the ability to resolve problems and follow through independently.Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.Law firm or professional-services experience preferred.ResponsibilitiesProgram operations and service deliveryTranslate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.Manage pilots, deployments, and other innovation projects across concurrent workstreams; anticipate roadblocks, resolve issues, and escalate decisions with clear recommendations.Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.Work with lawyers and business professionals to clarify needs, document requirements, and coordinate delivery with legal and technical specialists.AI platform operationsServe as the day-to-day business owner for designated platforms, such as Harvey, CoCounsel, and DeepJudge, developing strong working knowledge of their capabilities and practical applications.Manage day-to-day vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout with vendors and internal teams.Organize onboarding, training, and communications with Information Services, Learning & Development, vendors, and subject matter experts.Manage support requests through resolution, investigating issues, answering product questions, and engaging specialists as needed.Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.Maintain clear, current documentation, shared guidance, templates, and training resources.Governance and coordinationImplement established AI governance procedures, coordinating required reviews, testing, and approvals with the responsible firm functions.Maintain solution inventories, approval records, and review schedules; incorporate approved policies and client requirements into operating processes.Coordinate approved responses to AI-related client questionnaires and RFPs and route outside counsel guideline requirements to the appropriate experts.About the companyKnown for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O’Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions. The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O’Connor services its clients’ needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be. Cozen O’Connor is committed to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a breadth of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort. Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized. Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.