Customer Service Representative

Customer Service & Sales Support Representative

The Customer Service & Sales Support Representative serves as a key point of contact for homeowners, contractors, and roofing professionals, delivering exceptional service and support throughout the sales process. This role helps drive business success by providing accurate estimates, processing orders efficiently, and maintaining strong customer relationships. Working closely with customers and internal teams, this position ensures projects move forward smoothly while supporting operational excellence and revenue growth. Success in this role requires strong communication, attention to detail, and a commitment to delivering outstanding customer experience.

Deliver exceptional customer service through in-person, phone, email, and text communications. Assist walk-in customers with product inquiries, estimates, order placement, and account support. Manage inbound and outbound customer communications regarding orders, estimates, product information, and project follow-up. Prepare and process estimates, sales orders, and invoices with accuracy and attention to detail. Partners with homeowners, contractors, roofing professionals, vendors, and internal teams to coordinate project requirements and sales activities. Utilize QuickBooks and company systems for estimating order entry, invoicing, and customer record management. Maintain organized documentation and effectively manage multiple priorities in a fast-paced office environment. Participate in ongoing training and continuously build knowledge of company products, systems, and operational processes.

In your first year, you will: Build trusted relationships with customers, contractors, and internal team members. Deliver responsive, professional service that results in a positive customer experience. Maintain accuracy and efficiency in estimates, order processing, invoicing, and customer records. Develop a strong understanding of company products, services, and operational processes. Effectively manage multiple priorities while meeting customer and business expectations. Contribute to a collaborative team environment focused on continuous improvement and customer satisfaction.

Must-haves: High school diploma or equivalent. 1-3 years of customer service, sales support, administrative support, or inside sales experience. Strong verbal and written communication skills. Ability to build positive relationships with customers, contractors, vendors, and internal stakeholders. Experience managing multiple priorities in a fast-paced office environment. Strong organizational skills with exceptional attention to detail and accuracy. Proficiency with Microsoft Office applications, including Excel, Outlook, and Word. Ability to work full-time, on-site schedule Monday through Friday, 7:00 AM to 4:00 PM.

Nice-to-haves: Experience within the construction, roofing, building materials, manufacturing, or related industries. Experience using QuickBooks or similar ERP/accounting software. Knowledge of estimating, sales order processing, and invoicing practices. Previous experience supporting contractors, distributors, or trade professionals. Strong problem-solving and customer relationship management skills.

On-site position. Standard work schedule: Monday through Friday, 7:00 AM to 4:00 PM. The estimated hourly range: $19-$23/hour depending on experience. No regular travel is required.

Gibraltar is a leading manufacturer of products and services for the residential, agtech and infrastructure markets. We are driven by a simple but powerful purpose: to build solutions that make life better for the people and the planet. Across our businesses, we empower our people to make a real impact whether that is improving processes, building stronger teams, or delivering innovative solutions. As part of Gibraltar, Teton Steel has been a trusted leader in Eastern Idaho since 1994, manufacturing and supplying high-quality metal roofing and building materials. Teton Steel has built its reputation on exceptional customer service, industry expertise, short lead times, and product accuracy. By combining Teton Steel's strong local relationships and customer-focused approach with Gibraltar's resources, innovation, and commitment to operational excellence, we are uniquely positioned to deliver outstanding value to customers while driving long-term growth and success.

Equal Opportunity Statement Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.