Quality Assurance Analyst, Seasonal

Seasonal Quality Assurance Analyst

As a seasonal Quality Assurance Analyst, you will be responsible for ensuring that software and hardware implementations are functional and perform as documented or designed and cannot be broken once in the hands of the customer.

In this role, you'll be involved in the beginning of the design cycle to create the use cases that will drive product development. You'll be asked to review requirements for tax accuracy, draft and/or review requirements, workflows, and user interface designs for product features and enhancements.

This seasonal role is up to 6 months in length, depending on business needs.

Day to day, you'll...

• Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards
• Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds
• Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment
• Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources
• Effectively use test automation where appropriate and available to increase the thoroughness of testing
• Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system
• Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)
• Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives
• Contribute to end-to-end product testing strategy, focusing on the customer experience

Required Qualifications

• High school diploma or equivalent
• Detail-oriented and process-driven approach
• Excellent collaboration, problem-solving, and cross-team communication skills
• Experience in quality assurance, business analysis, software testing, or technical support
• Experience with tax systems, tax preparation workflows, or prior work supporting tax season operations is a plus
• Hands-on experience with representative technologies
• Knowledge of all phases of the software development life cycle
• Knowledge of software/hardware testing fundamentals including the concepts of both positive and negative testing
• Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
• Strong research skills

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range $29.42 - $44.13/Hr.