RECEPTIONIST - J.H. KNOX INTERMEDIATE

Receptionist / Front Office Coordinator

The Receptionist / Front Office Coordinator serves as the welcoming face and organizational hub of J.H. Knox Intermediate. This position supports the daily operations of the school by creating a warm, efficient, student-centered environment for students, families, staff, and community partners, reinforcing the J.H. Knox mission of Engaged Today, Transforming Tomorrow.

Aligned to the vision of J.H. Knox Intermediate, the Receptionist helps cultivate a school culture grounded in belonging, wellness, engagement, responsiveness, and strong family and community partnership. This role requires exceptional communication, organization, professionalism, discretion, and a commitment to supporting a school experience where every student and family feels seen, valued, and connected.

Key Duties and Responsibilities

School Culture & Family Experience

• Serve as the first point of contact for students, families, visitors, and community members
• Create a welcoming, organized, and professional front office environment
• Greet all stakeholders warmly and respectfully
• Support a culture of belonging and hospitality aligned with the Knox vision
• Assist families with enrollment, registration, attendance, transportation, and general school information
• Help ensure all visitors follow school safety and check-in procedures

Communication & Customer Service

• Answer and direct phone calls professionally and efficiently
• Respond to questions from families, staff, and community members
• Support school communication systems including newsletters, announcements, flyers, and messaging platforms
• Maintain confidentiality regarding student and staff information
• Facilitate communication between families and school personnel

Operational & Clerical Responsibilities

• Maintain accurate records, files, and office documentation
• Process student sign-in/sign-out procedures
• Support attendance documentation and recordkeeping
• Assist with student cumulative records and data management as assigned
• Manage incoming and outgoing mail and deliveries
• Maintain office supplies and materials
• Assist with scheduling and coordination of meetings or events
• Support school-wide logistics for testing, registration, events, and family engagement activities

Student Support

• Provide calm, student-centered support to students visiting the office
• Assist students with problem-solving and basic needs
• Support restorative and relationship-centered practices
• Communicate student concerns appropriately to school personnel

Technology & Systems

• Utilize district and school technology systems effectively
• Support communication and student information systems
• Maintain accurate electronic and paper records
• Assist with data entry and reporting as needed

Knowledge, Skills, & Dispositions

The ideal candidate:

• Builds positive relationships with students, families, and staff
• Demonstrates professionalism and discretion
• Thrives in a fast-paced, student-centered environment
• Communicates effectively orally and in writing
• Demonstrates flexibility and initiative
• Maintains strong organizational and multitasking skills
• Exhibits cultural responsiveness and empathy
• Supports collaborative problem-solving and teamwork
• Believes deeply in the potential of all students

Minimum Qualifications

High school diploma or equivalent required. Experience in clerical, receptionist, customer service, or school office work preferred. Proficiency with technology and office software. Ability to maintain confidentiality and professionalism.

Preferred Qualifications

Experience working in a school setting. Bilingual preferred. Experience with student information systems and school communication platforms. Knowledge of Rowan-Salisbury Schools procedures and policies.

Physical Requirements

Ability to sit and stand for extended periods. Ability to lift up to 25 pounds occasionally. Ability to operate standard office equipment.