Office Support Representative

Case Management Support

Performs a variety of duties to provide administrative support to the Case Management Department.

Assists the Case Manager with facilitating discharges for patients on nursing units and identifies barriers to discharge.

Coordinates post-acute care referrals and transfers and documents in the electronic medical record.

Communicates with post-acute care facilities and other community agencies by phone and electronic medical record.

Coordinates and schedules transportation and appointments.

Completes required forms, regulatory letters, and other written communications and scans to electronic medical record.

Maintains assigned calendar(s).

Establishes and maintains filing systems.

Orders and stocks supplies.

Updates community resource information.

Requires critical thinking skills and decisive judgment.

Works under minimal supervision.

Must be able to work in a stressful environment and take appropriate action.

Must be able to multi-task.

High school diploma, General Equivalency Diploma (GED) or higher required upon hire.

Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing: 75%

Walking: 75%

Sitting: 50

Lifting 0-25 lbs: 75%

Lifting 25-75 lbs: 25%

Lifting over 75 lbs: 25%

Carrying 0-25 lbs: 75%

Carrying 25-75 lbs: 25%

Carrying over 75 lbs: 25%

Pushing/Pulling 0-25 lbs: 75%

Pushing/Pulling 25-75 lbs: 75%

Pushing/Pulling over 75 lbs: 75%

Climbing: 50%

Bending/Stooping: 75%

Kneeling: 50%

Crouching/Crawling: 50%

Reaching: 75%

Talking: 75%

Hearing: 75%

Repetitive Foot/Leg Movements: 25%

Repetitive Hand/Arm Movements: 75%

Keyboard Data Entry: 75%

Running: 50%

Vision: Depth Perception: 75%

Vision: Distinguish Color: 75%

Vision: Seeing Far: 75%

Vision: Seeing Near: 75%

Risk Level: Low-Risk

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health