Patient Service Specialist

Bilingual Dental Patient Service SpecialistReports to: Dental Practice ManagerOrganization: The HealthCare Connection (THCC)Location: 1401 Steffen Ave Cincinnati, OHAbout The HealthCare Connection: Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy.Benefits:Health Insurance and Rewards ProgramDental, and Vision InsuranceFree Life & Short-Term Disability Insurance403(b) Retirement Plan with employer matchComprehensive Paid Time Off (PTO)10 Paid HolidaysPosition SummaryAs a Dental Patient Services Specialist (Bilingual), you'll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Lincoln Heights Health Center, you'll support patients throughout the front desk registration process. We're looking for a bilingual, customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.Key Responsibilities:Greet and register patients upon arrivalVerify and update patient demographic and insurance informationCollect payments and co-pays for servicesSchedule, confirm, cancel, and reschedule appointmentsAssist patients with forms and paperworkWork with the Finance department regarding patient balancesSupport administrative and reporting tasks as neededQualifications:Bilingual (Spanish & English)1–3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)Proficiency in Microsoft Office and computer systemsFamiliarity with EHR systems; NextGen experience is a plusAbility to multitask in a busy environment with frequent interruptionsStrong communication and interpersonal skillsResume must be attached to be consideredEqual Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.